I have followed the advice on other support posts to rename the gallery shortcode to photonic and also to tick the checkbox to force script loading in the header, but to no avail.
If your gallery shortcode is already working, changing it to something else is inconsequential.
I have also seen other support posts suggesting a conflict with bootstrap, but my theme (hand-coded by me) does not use bootstrap.
The Bootstrap workaround was deployed more than a year back with version 1.65, so that too shouldn’t affect you.
The link to the page I supplied is working as my client has complained that the gallery is not loading, so I had to revert back to 2.18 which means that you won’t be able to look at the page to troubleshoot, unfortunately.
Unfortunately it is next to impossible for me to say what *might* be going wrong if I cannot see an error.
The HTML is there, but there is a problem with your scripts which is causing everything to have zero height.
This is specifically the point for which I need a URL. There is no “problem” with the scripts. The way it works is this:
- The CSS has items set with
display: none. This is to prevent a choppy effect when the page loads due to different photos taking different amounts of time
- The JS then comes in, calculates the layouts (in your case the mosaic layout needs a fair number of calculations), sets the heights and widths of everything, then removes the
display: none setting.
If you don’t see your galleries, it generally happens due to one of two reasons:
- The JS doesn’t load at all
- Or, the JS loads, but it isn’t executed because another plugin loaded before it is causing a JS error, which prevents Photonic from being executed
The only for for me to help you here is for you to re-enable the latest version and let me know. My response times are within a few hours in most cases during normal US work hours, and in over 99% of requests I end up providing a fix on the same day that the issue is reported.
