Flexible Shipping Support Policy – Please read before posting

Hello,

Thank you for using Flexible Shipping! We’re here if you need any help or assistance.

We provide limited support for the users of the Flexible Shipping free version here via WP.org plugin support forum and reply to all the submitted tickets within max 3 business days (usually much faster).

If you already are our customer and own the Flexible Shipping PRO subscription, please contact us directly using the dedicated PRO plugins support form here →

Following the instructions and the guidelines below ensures the fastest response time possible.

Please refer to the Flexible Shipping plugin documentation before posting. We have prepared the comprehensive documentation, including the detailed step-by-step guides covering most of the popular setups and use cases.

We will be happy to help with:

• Plugin bug fixes,
• Questions about the plugin’s built-in features and functionalities.

Unfortunately, we cannot provide you with our assistance with:

• Plugin installation and advanced configuration (Please consider purchasing the PRO version),
• Configuring the shipping methods and/or WooCommerce shipping settings,
• 3rd party plugins compatibility issues,
• Plugin visual adjustments or functionalities’ customization,
• Server-related technical support and configuration.

In order to get an accurate help, please:

• Describe the problem you have encountered, providing us with as many details as possible.
• Include the links to the screenshots illustrating your problem (You can use the free image hosting services such as Imgur, Monosnap or similar ones allowing to upload the images and copy/paste their direct URLs.).
• Enter the URL of the website where the problem you have encountered occurs.

If the problem you are trying to deal with is urgent, you require some help with advanced plugin configuration or an issue beyond the scope of the support provided through this channel, please consider purchasing the Flexible Shipping PRO. Apart from all the useful additional features coming with the PRO version, it also grants the priority 1-on-1 email support every time you need it.

Kind regards,
Octolize Team