Flexible shipping rules not applied to subscription products

  • Resolved emmacazaly

    (@emmacazaly)


    2 years, 6 months ago

    I have set up rules for free and paid shipping depending on purchase amount. For example orders under $20 are charged $5 shipping, while orders over $20 get free shipping. Mostly this works as expected, however it does not work with subscription products.

    For example, a subscription product of $28 should get free shipping, but at checkout shipping is listed as $5, bringing the recurring total to $33. I have pasted below the checkout summary.

    I think this may be because an initial amount is not actually charged at checkout but at a later date (weekly fee). Subsequently the $0 total does not trigger free shipping.

    Can you please suggest how I may fix this issue, thank you.

    PRODUCT SUBTOTAL
    Weekly Subscription × 1 $28.00 every Sunday

    Subtotal $0.00
    Total $0.00

    Recurring totals
    Subtotal $28.00 / week
    Shipping via Hobart $5.00 / week
    FREE DELIVERY for orders over $20

    Recurring total $33.00 / week

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Piotrek Bodera

    (@nerdontour)

    Hi emmacazaly (@emmacazaly),

    Thanks for reaching out, and thank you for your patience. Would you mind sharing screenshots that show your Flexible Shipping method?

    Plugin Support Piotrek Bodera

    (@nerdontour)

    Hi @emmacazaly,

    As we haven’t got any replies, I’m marking this topic as resolved for now.

    Kind regards,
    Piotrek

    Thread Starter emmacazaly

    (@emmacazaly)

    Hi – sorry I had replied to your email as I didn’t see the small print at the bottom asking to reply here – also where am I to upload the screenshots to on this forum?

    There are now additional errors, where customers are being charged the delivery fee for existing subscriptions and this has caused bounced payments. It is quite urgent to fix this issue.

    Plugin Support Piotrek Bodera

    (@nerdontour)

    Hi @emmacazaly,

    If you already emailed us directly, then let’s continue the conversation via email. It’s easier to pass screenshots or credentials (if needed) and find the right solution. Also, if you see additional errors – please add them to your email and we’ll address them as soon as possible.

    Considering the above, if you don’t mind, I’ll mark this thread as closed.

    Kind regards,
    Piotrek

    Thread Starter emmacazaly

    (@emmacazaly)

    Hi @nerdontour – no I haven’t emailed directly I couldn’t find a support email. I replied to the email notification about your post on this thread.

    Can you please let me know the email I can use to contact your support team directly so I can get this issue fixed.

    Regards,
    Emma

    Plugin Support Piotrek Bodera

    (@nerdontour)

    Hi @emmacazaly,

    Sure. Please reach us at https://octolize.com/support/

    Kind regards,
    Piotrek

Viewing 6 replies - 1 through 6 (of 6 total)
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