Flexible Checkout Fields Support Policy – Please Read Before Posting

Hello,

Thank you for using Flexible Checkout Fields! We’re here if you need help.

For the free version users, we provide limited support here in the WP.org support forums. We usually respond within 3 business days.

Do you have Flexible Checkout Fields PRO? If you’re our customer, please report your issue here.

Please follow these guidelines to ensure the fastest response times possible.

Please check Flexible Checkout Fields documentation before posting. We have extensive docs that cover most of the use cases.

We will be happy to help with:

• Plugin bug fixes.
• Questions about the plugin’s built-in features and functionality.

We cannot help with:

• Assistance installing and setting up the plugin (please consider buying the PRO version).
• Assistance configuring checkout fields or WooCommerce checkout.
• Compatibility with 3rd party plugins.
• Customizing plugin visuals or functionality.
• Server technical assistance & configuration.

In order to get help, please:

• Describe your issue in as much detail as possible.
• Include screenshots (i.e. using Monosnap).
• Provide URL to your website.

If you have an urgent issue or need help with configuring the plugin, please consider purchasing Flexible Checkout Fields PRO. Apart from all PRO features you get priority, one-on-one, email support.

Cheers,
WP Desk Team