Flamingo – no address book entries and blank inbound messages

Do you mean the address book is empty? That shouldn’t happen.

Yes. No entries have been recorded and the lines that are appearing in inbound messages are empty.

Hi Takayuki,

I thought if I send you how one of my forms is set up you might be able to see an issue.

Here is the form syntax:
————————-
<p>Your Name (required)
[text* your-name] </p>

<p>Telephone Number (required)
[tel tel-786 placeholder “Telephone no”] </p>

<p>Mobile Number (required)
[tel tel-308 placeholder “Mobile number”]</p>

<p>Your Email (required)
[email* your-email] </p>

<p>Address Line 1 (required)
[text* text-564 placeholder “Address line 1”]</p>
<p>Address Line 2
[text text-854 placeholder "Address line 2"]</p>
<p>Town/City (required)
[text* text-552 placeholder “Town/City”]</p>
<p>County
[text text-694 placeholder "County"]</p>
<p>Post Code (required)
[text* text-694 placeholder “Post Code”]</p>
<p>Country (required)
[text* text-40 placeholder “Country”]</p>

[checkbox checkbox-451 “Tick here if you would like to receive text alerts for golf news and special offers:”]

<p>[submit “Send”]</p>
————————-
I have also added these lines of code to additional settings:
————————-
flamingo_email: “[your-email]”
flamingo_name: “[your-name]”
————————-

Can you see any issues, or should I try something like uninstalling Contact form and Flamingo and reinstall?

Thanks

Duncan

Can I see the site?

Hi Takayuki,

Thanks for getting back to me.

Do you mean frontend or backend?

Frontend is here: https://www.morleyhayes.com

There are forms on these pages:
https://www.morleyhayes.com/privilege-card-special-offers/
https://www.morleyhayes.com/contact/
https://www.morleyhayes.com/wedding-enquiry-form/
https://www.morleyhayes.com/functions-room-enquiry-form/

if you need to mean backend should I need a secure way to send you details.

Thanks

Duncan

I meant front end. Thanks.

What version of Flamingo do you use?

Hi Takayuki,

I’m using version 1.3.

Presumably this probably comes down to Contact form not “talking to” Flamingo correctly.

The site did undergo a change of host recently, which didn’t go very smoothly to be honest.

Do you think it would be worth me uninstalling Contact form and Flamingo and reinstalling both of them?

If I do uninstall Contact Form will the current forms get deleted?

Any advice on this appreciated.

Thanks once again for your help.

Duncan

Try deactivating all other plugins and switching to the default theme (twentyfifteen).

Ok I will give it a go, but won’t get a chance to try for a couple of days. I’ll be back in contact when done.

Thanks

Hi Takayuki,

Just wanted to say I finally found the route of my problem – the ID field in my posts table wasn’t set to be the “PRIMARY key” and subsequently wasn’t set to “AUTO_INCREMENT” – I think this had been caused by a transfer of the database from one host to another.

It finally got resolved today and all seems to be working fine now.

Thanks for your help.

Duncan