Flags not showing

Hello @gstar,

Can you please tell me if your web is in production (online) or if you’re working with it locally?

Its online and has been for years. We also use the same plugin on other sites. But only this one has the issue.

Hello @gstar,

Can you please provide the URL of the site where the problem is happening?

Best regards,
Yordan.

@yordansoares I contacted you via your website.

Hello @gstar,

I just checked the website, but I can’t see any error messages, did the site show the flags at any time? If so, your site may have reached the monthly IP query limit provided by the plugin’s third-party service API.

When the flag is not displayed when the page loads, it’s because the IP query has not returned a response, most of the time because the monthly query quota is exceeded. I plan to include more IP lookup services in the future and an option where users can add premium APIs.

If your site receives many visits, one solution may be to set a default country and have the user change it manually if it doesn’t turn out to be theirs.

To do that, try modifying the code on your form tag in this way:

[intl_tel your-phone initialCountry:us]

When this option is set, the IP lookup feature will be disabled.

Best regards,
Yordan.

Hi @yordansoares

Yes, we had the flags showing for a long time.

We definitely have a lot of visitors and ideally want it showing automatically as the users are not selecting it manually and it creates delays in dealing with leads.

Any other solution to increase the limit?