Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Kris – WPMU DEV Support

    (@wpmudevsupport13)

    Hi @tejas2306

    I hope you are doing well today.

    I have made a full review in our system and that issue was fixed already. I have also compared a file responsible for flag in paid and in free version of Forminator and both are the same.

    I review your case from previous post and is seems it was not suggested to make a plugin conflict. I review source of your site and there is possibility that other css or JS affect this.

    Would you please run a conflict test? Please deactivate all plugins except Forminator and check if the problem is gone. If so, then enable all plugins one by one and find which one is having a conflict. If there is no positive result, switch to the default WordPress theme like 2019, and see if it works. Before this test, we recommend full site backup or running this test on the staging site.

    Please let us know about the results.

    Kind Regards,
    Kris

    Thread Starter tejas2306

    (@tejas2306)

    Hello Kris,

    Thank you for the prompt reply.

    I tried the conflict test by disabling all plugins except forminator, but the issue still persisted. I also tried changing the theme to WordPress default, but no avail. What can be done next to know the root issue?

    Thread Starter tejas2306

    (@tejas2306)

    Also, another thing I noticed is, the flags appear alright while checking the preview of the form in the form editor.

    Thread Starter tejas2306

    (@tejas2306)

    Hi, any luck with this?

    Thread Starter tejas2306

    (@tejas2306)

    Hello, just wanted to update it was the temporary-flag-fix.php file that was still present in the wp-content folder. Deleting it has solved the issue. Thank you for the support.

Viewing 5 replies - 1 through 5 (of 5 total)
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