Fixes bug that pixelates the home page featured images on iPads

Hello,

Sorry to hear you’re having issue with this.

Can you please let us know exactly what iPad you have and what iOS version you are running? Also please confirm that you are using Safari.

Also, with regards to the pixelated featured image, are you referring to the default theme header image (plant pot on a table)? We cannot see a page on your site that has an actual featured image? If you have a specific page with a featured image, please provide a link to it so we can inspect it.

Many thanks,

Oliver

good morning Oliver,

firstly I have an iPad Pro v2 using iOS 17.5.1. Yes I do use safari and I am referring to the home page image (plant pot on table). I do believe I may have misinterpreted the the documentation as this is the only image that pixelates on the site, all the other images I use work fine it is just the header image

Interesting! Can you please take a look at this image on your iPad? The linked image is to the actual header image used in the theme which is 2,000 x 1,200 pixels as per the theme’s recommendations when it was developed in 2016.

This may be the issue as it looks like your iPad’s resolution is 2,732 x 2,048 pixels.

As I recall, the bug that our plugin fixed was caused by the way that Safari used to change the way cover images were shown on iPads back then whereby the images were badly distorted to fill the entire length of a page rather than just the viewport. We’ve not heard of this happening recently so I think it’s likely that your image issue is related to your iPad having a greater resolution than the theme restricts images to (uploaded header media is scaled and cropped to 2,000 x 1,200 pixels).

We may be able to create a fix that increases these dimensions … but … please bear in mind that WordPress core by default scales uploaded images to 2,560 pixels so we would also have to disable that restriction.

Let me know if you’d like us to investigate that for you.

I agree it is very strange I have also looked on both my sons iPads which are 8th gen and it still does the same. I can agree it probably is my iPad but it has alway done that, on all of them.

my eldest son’s MacBook Pro, my youngest son’s MacBook Air and my Mac mini are all fine there is no issue it must be unique to the iPad.

thank you for your kind offer of a fix but I think I will just live with it on the iPad. iPads are less common in the U.K. which is where my target audience are located. Android devices and windows pc’s are much more common.

finally thank you for all your assistance you really have restored my faith in the WordPress support forum and I will certainly adjust my review and I do really love the Twentyseventeen theme.

OK, understood. If you change your mind and would like me to look into it further let me know.

Thank you for adjusting your review, that would be most gratefully appreciated.

Oliver

thanks again Oliver. I am going to contact Apple and see if the same problem exists on the 2021-2024 models. It maybe something they could look into.