• Resolved thetechpros

    (@thetechpros)


    On October 28th this plugin caused wordpress to stop working and I had to disable it. this is documented with my host and I submitted a support issue (I did not follow up with all the rigamarole entailed in getting an answer) I was able to use the backup and restore feature but I had to transfer the file using file manager instead of using your interface. Let me know if this sounds familiar with other users? Are we good to go? I love your plugin!

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  • Plugin Support MixHa

    (@mixha)

    Hello @thetechpros ,

    Thank you for reporting the issue and giving us opportunity to get to the bottom of this issue and help you resolve it, although it might not be due to our plugin.

    Backup Migration plugin doesn’t make any changes on the website. There also wasn’t any update of the plugin recently, I am completely sure that our plugin alone did not cause that on your site.

    My wild guesses could be that other plugin caused the issue, sometimes security plugins can go wild like that, maybe some other. You can test that on a staging/test site, by disabling all plugins but Backup Migration, then enabling others, one by one. It could also be that some malicious activity is present on your site.

    If you were unable to upload the backup file via the plugin interface, it may also be that a security plugin is blocking some features. You can easily test this by temporarily disabling the security plugin.

    We can only look up for issues, if you share a debug log:

    Please navigate to the plugin section Troubleshooting > Check advanced options and click on the button:
    Share debug info with BackupBliss team

    And here’s a screenshot that shows where to get it: https://prnt.sc/lKbjrSAqQudm

    Please paste the debug code in your reply.

    Kind regards

    Plugin Support MixHa

    (@mixha)

    Hey @thetechpros ,

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support thread. If you face any new issues, please feel free to open a new thread.

    Kind regards

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