first time user of BackupGuard and “backup failed”

Dear @eempptw ,

Thanks for sharing with us.

You can download the mentioned log file as shown in the following article:
https://help.backup-guard.com/en/article/download-backup-log-file-fgh0gi/

Please send it via wetransfer.com using the link retrieving option.
Like this: https://prnt.sc/qr3ntv

P.S. If you don’t see the log even after following the instructions, could you send a screenshot of your Dashboard, please?

thanks Support.
sorry I should have looked harder into this it was easy to find.
here’s the link to the log
https://we.tl/t-9VxX1j6agO
please let me know if you need anything else.
appreciate the help.

Dear @eempptw ,

Thanks for the log file.

Could you make the Number of Rows to Backup At Once 1000 instead of 10.000, save the changes and perform the backup again?
The mentioned option can be found from the plugin settings. https://prnt.sc/103stnv

Let us know how it goes.

Dear @eempptw ,

We are wondering if you did try the solution and what result you had.

Hi Support,

No unfortunately it didn’t work. I changed it to 1000 (see link) but it still hanged at about 48% and then showed “failed”.
https://we.tl/t-vNP0Zv9tZZ
i’ve included datalog as well.

Hi,
Is there anything else that I can try?

Dear @eempptw ,

Thank you for sending the log along to us.

Could you please decrease it a bit more, like make it 500, and also increase the Request Frequency from the settings? Then save it and try another backup please.

Hi,
I’ve made 2 more attempts. first time adjust to 500 and increased request frequency to 7sec but failed. 2nd try I adjusted to 300 and increased to 10sec but also failed.
here’s the link of log and screenshots
https://we.tl/t-1Qbe2jSInH

do you think it’s something to do with my site backend that I should check with my hosting company instead? I’m using Bluehost.

Dear @eempptw ,

Thank you for the log again.

The PHP execution time is 30 at the moment. Since backup is a complex process, that may not be enough to complete the process successfully.

So, could you increase the execution time from your hosting and then try another backup?

Hi,
Checked with my hosting company and you’re right default execution time is 30.
How much do you suggest I should change this to before trying this again?

Hi,
I changed it to 60 and 90sec but still failed.
here’s the log at 90sec
https://we.tl/t-y9AV7rdfVb

please let me know if you think I should change it to even longer?
thanks

Hi,
any suggestions on what else I can try?
really would like to figure this out.
thanks

Dear @eempptw ,

Sorry for the delayed response.

We see you changed the Max Execution time to 90.
Could you try the following configuration and let us know how the backup goes?

Max execution time ? 90
Number of rows to backup: 1000
Request frequency: 2

The last two can be changed from the plugin settings.

Hi,
I’ve just tried it again per request and failed.
https://we.tl/t-1uTaXzw2qZ

Do you think it might be something related to my hosting account?
Very odd.

Dear @eempptw ,
In order to investigate this deeper, we may need details that cannot be shared here publicly.

So, please, contact us at [email protected] for further discussion of the case. Please, enclose the link to this thread in your message to us so the case can be easily identified by the team.