first submission of the form is always unsuccessful

  • Resolved webslingness

    (@webslingness)


    3 years, 2 months ago

    Hi, I need your help with the form submission.

    Actually, on each page, I want to test if the customer can successfully submit the form, when I first time to submit, the page doesn’t work, still keep the same. I need to try a second time, then the form and information will be successfully sent to my mailbox.

    This problem happened on each page if there is a form there. This is very bad, because if a customer submits a form and he doesn’t know he failed, and I don’t receive it.

    Each page, first time failed, the second time, third time ….. all successfully. ( I’ve tested it at different times and dates, like I try one Jan.5 Jan.10 Jan.15 all the same, your first time open the website, the first-time submission must fail.)

    I have used this form maker on several websites, same problem. So, I think if you can solve one, all of them can be solved.

    Anyone can help me?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Mane Grigoryan

    (@manegr)

    Hello dear @webslingness ,
    Thanks for your inquiry.

    To solve the issue, please try to following 2 steps:
    1. Navigate to Form Maker ->Options and enable Ajax Submit option, see the screenshot.? It should fix the issue. If not then please try option 2.?

    2. If you have any caching or optimizing plugin, please exclude the form page from being cached/optimized, then clear website cookies and cache and check again.

    Please let us know if you’ll need any further assistance.

    Best Regards,
    Mane

    Thread Starter webslingness

    (@webslingness)

    Hi MANE @manegr

    I try to follow your option and I have some questions:

    1. for the Ajax submit, I should choose ” yes”?

    2. before I follow your option, I try to submit the form on my website again and this time, the submission is succesfull. I didn’t do any change before. Why?

    3. Do I still need to follow your step one? if I choose “yes” any influence on my website?

    4. this issue seems unstable, how I can fix it?

    I learned how to use WP to build website from one of my teacher and all of the students from her use the same plugin, only me has issue, so I confused.

    Plugin Support Mane Grigoryan

    (@manegr)

    Hi Dear @webslingness ,

    Yes, please, set the Ajax submit option “Yes”.

    The standard form submit sends a new HTTP request (POST or GET) and loads the new page in the browser. In Ajax, the data is sent to the server (POST or GET) in the background, without affecting the page at all, and the response is then received by JavaScript in the background, again without affecting the page at all.

    It’ll not anyhow affect the overall work of the website, thus we advise to keep it with “Yes” option to make sure the issue does not happen again.

    Best Regards,
    Mane

    Thread Starter webslingness

    (@webslingness)

    Hi @manegr

    I tried as you suggested, but still the same, first time submit failed.

    Do you know why?

    you can also try to submit the form on my webstie and see if your test has problem.

    Thank you!

    Plugin Support Mane Grigoryan

    (@manegr)

    Dear @webslingness ,
    Did you try the second point as well?

    2. If you have any caching or optimizing plugin, please exclude the form page from being cached/optimized, then clear website cookies and cache and check again.

    In case Yes, I am very sorry but I should ask you to contact our technical team to solve this issue, please contact us using the following form”. Please mention this forum post link in your email’s subject line.

    Best Regards,
    Mane

Viewing 5 replies - 1 through 5 (of 5 total)
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