First product image repeats when resizing browser from mobile to normal

  • Resolved panteleysh

    (@panteleysh)


    8 months, 2 weeks ago

    Just noticed a bug happening in all 3 websites I have with Woocommerce.

    When you open a?products’ page, and you resize the browser to mobile view, then go back to resize it to normal web view, the product image are shown repeated a few times.

    Digging more into the issue, I found that it happens only with the products I have connected through other drop shipping platforms,?Everpress?and?Printify.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hey there, @panteleysh! Thanks for contacting us. I’m happy to help you.

    I checked the product you linked and I was able to see the issue.

    I can also confirm I was not able to replicate it on my website with a simple WooCommerce default product.

    Can you please confirm for us how did you add those products from Everpress?and?Printify? Did you use any plugins?

    Furthermore, I’d like to understand your site properly. Please share with us the System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter panteleysh

    (@panteleysh)

    Hey carolm29,

    Thank you for replying,

    Here is the report you asked for: REPORT

    And about the method is used to connect this platforms:
    1. You create a product in their website
    2. There is a button ‘Connect to a Store’
    3. A pop-up wizard shows up asking to write down the website domain
    4. After domain is being confirmed, there is the next step asking to confirm that Everpress[for example] can Read/Write into the Woocommerce.

    This is more or less how they connect to Woocommerce on my website, it’s not through a plugin.

    Some more info: https://everpress.com/creator-toolkit/how-to-integrate-with-ecommerce-platforms/

    Thank you,

    Hey, @panteleysh!

    Thanks for the information.

    I see you have outdated version of WooCommerce.

    We recommend keeping everything updated. Regularly updating plugins helps maintain your site’s security, performance, and compatibility while ensuring you benefit from the latest features and improvements.

    Can you please update it (along with the theme and any other plugin if needed) and check if the issue persists?

    Please let us know how it goes.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter panteleysh

    (@panteleysh)

    Everything is updated now. Still the issue persists,

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @panteleysh,

    I’ve reviewed your site and I think the issue is with variable products, this does seem to be a bug with your theme. As a quick test, can you try setting up a default theme, like Storefront, or Twenty Twenty Four, please? Just temporarily to try to replicate this issue and see if it persists or it still happens.

    Thanks!
    -OP

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi there ?? ,

    We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.

    All the best,
    Omar

Viewing 6 replies - 1 through 6 (of 6 total)
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