First login fails since latest plugin update

  • Resolved AccountKiller

    (@bazajaytee)


    7 years, 7 months ago

    Since updating the plugin, the first time you go through the login flow, the alert pops up saying “Failed to load Google reCAPTCHA. Please check your internet connection and reload this page.”

    The Captcha has loaded and accepted I’m not a robot but it always happens. If I log out and try again, the same thing happens. Fails the first time.

    Dismissing the alert and clicking login again without doing anything else, the process goes through fine and I’m logged in.

    Like I say, this only started 5 days ago when the plugin got updated.

    My site doesn’t have logins and accounts for visitors, just myself and writers.

    This happens on all browsers (tried IE11, Edge, Chrome, Firefox and Safari) on different connections and different devices.

    • This topic was modified 7 years, 7 months ago by AccountKiller.
Viewing 9 replies - 1 through 9 (of 9 total)

  • Hi,

    Please provide a link to the page where the problem occurs so that we could check it. Maybe, it would be better if you create a private ticket on our support forum (https://support.bestwebsoft.com/hc/en-us/requests/new). Please include a link to this post, so that we could recall the case immediately.

    Sincerely,
    BestWebSoft Support Team

    • This reply was modified 7 years, 6 months ago by bestwebsoft.
    Thread Starter AccountKiller

    (@bazajaytee)

    Submitted, thanks.

    Same problem. So, i removed the plugin.

    Hi,

    Thank you for your reply.

    We are glad that you have found the solution. Feel free to contact our support team with any questions in future.

    Sincerely,
    BestWebSoft Support Team

    I have the same problem. What was the solution?

    Thanks

    Same here. Problem corrects itself when you click OK on the popup message and try to send the form again. However doesn’t seem much reliable to the end user if it behaves the same way… Solution?

    Has there ever been a solution or patch for this?… I have a clean WP install with absolutely no plugins but this one running and I am getting the same error. I’ve seen numerous post regarding the issue but no solutions except to turn it off?

    I saw this same problem when I used {captcha} shortcode.
    The issue seems fixed when I entered the shortcode as described in the plugin settings:
    “Admin->Google Captcha” (far righthand column).

    Add Google Captcha to your posts or pages using the following shortcode:
    [bws_google_captcha]

    Hope this works for you too.
    CRS

    Of course I enter [bws_google_captcha] shortcode – is there any other? Using this shortcode causes the problems described so I don’t see this issue resolved as labeled in the thread…

Viewing 9 replies - 1 through 9 (of 9 total)
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