First last name doesnt sync back

  • Resolved magic2today

    (@magic2today)


    6 years ago

    Hi,
    Mailchimp doesnt sync the name fields back into my WordPress User list.
    I am using Contact 7 form with the below fields
    <label> First name (required)
    [text* fname] </label>
    <label> Last name (required)
    [text* lname] </label>
    <label> Your Email (required)
    [email* your-email] </label>
    [mc4wp_checkbox]

    It sends all fields to MailChimp user list fine, but it doesnt sync the name fields back into WordPress. Only the Email field.
    I am using the 2way sync webhook setup as explained here: https://kb.mc4wp.com/configure-webhook-for-2-way-synchronizing/

    Log when using the contact 7 form to subscribe to MailChimp:
    [2019-03-07 13:34:09] INFO: Contact Form 7 > Successfully subscribed mickspaan+4@gm***.com
    [2019-03-07 13:34:43] INFO: Webhook: Request of type subscribe received for user #12
    [2019-03-07 13:34:43] INFO: Webhook: Updated user #12

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter magic2today

    (@magic2today)

    Update: I tested, and noticed it is unrelated to Contact Form 7, it happens when creating any contact. I just created manually a new contact directly in my admin.mailchimp.com/ users page. I filled in first name and last name plus email address.
    Again the MailChimp user sync plugin only synced back the new contacts email address into my WordPress users list. All name fields were empty.

    Plugin Author Harish Chouhan

    (@hchouhan)

    Hello,

    Please note that by default the “User Sync” plugin only syncs the data from your WordPress user database to the MailChimp account.

    Can you try adding the name in the user profile and then run the sync and see if the name is synced?

    Thread Starter magic2today

    (@magic2today)

    Hi Harish,
    Per these instructions from your plugin support page it should sync from MailChimp to WP: Does this plugin synchronize data back from MailChimp?

    Not by default, but you can enable this by configuring a webhook in your MailChimp account.

    On your 2nd quesiotns: Yes, I tried adding a new account and add a new in the user profile on the MailChimp.com site. It only did sync ethe email adress, and not the name.
    Mick

    Thread Starter magic2today

    (@magic2today)

    Update:
    When I create a new record in the MailChimp dashboard, it will only sync the email field to the WordPress user list.
    When I then edit the record I just created in Mailchimp, and just renter the name field (I dont change the content, but renter the same first and last name) then the name fields DO get updated in my WordPress user list.

    Plugin Author Harish Chouhan

    (@hchouhan)

    Hello,

    Did you ever change the field name in MailChimp for the First/Last Names?

    Thread Starter magic2today

    (@magic2today)

    No, I kept these as defaults fname and lname

    Plugin Author Harish Chouhan

    (@hchouhan)

    Hello,

    Can you please reach out to us at “[email protected]” with a link to this post so we can discuss further?

Viewing 7 replies - 1 through 7 (of 7 total)
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