First client order email going to Spam

  • Resolved playdiune

    (@playdiune)


    4 years ago

    Hello,
    After some customer reviews I decided to do a thorough test and I noticed this problem:

    If the customer makes a purchase as a guest and uses an ICLOUD email, the first email he receives (order email) will always go to the spam folder. All the other emails are normally received in the correct folder (order confirmations, order closed etc etc)

    If the customer logs into his account with ICLOUD email, all emails are received in the correct inbox folder.

    After several tests, this only happens when the customer finishes the purchase as a guest and does not create a new account.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Contributor Bibhu Prakash Ota

    (@bibhu1995)

    Hello,

    Sorry for the late response.
    I reviewed the eamil issue and also checked with some of our other clients, there is no issue as like as yours.
    I think it may be due to some server issue.

    Regards,
    Bibhu

Viewing 1 replies (of 1 total)
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