First and Last Name Sync not working

  • Resolved Anthony Valentine

    (@npoutdoors)


    5 years, 9 months ago

    In the “User Sync” settings there’s an option to to sync the first_name and last_name in the “Additional Fields section” to the appropriate fields in Mailchimp.

    I can’t seem to get this to work. If I leave this option blank, it only syncs the first name.

    If I set both the first_name and last_name to First Name and Last Name it Syncs both first and last name…But it syncs them combined like: FirstLast. And inside Mailchimp the first name field is filled with FirstLast and the Last name is blank.

    This happens for the WP for Mailchimp form, MP embed form, and when people register for my community.

    I have to manually go into Mailchimp every-time someone subscribes and edit the persons Profile to take their last name and remove it from the first name field and place it in the last name field.

    The mailchimp form is here: https://www.cukebook.org/newsletter/
    And the Mailchimp WP form is here: https://www.cukebook.org/guides/low-sodium-diet/

    I can always abandon the Mailchimp form and only use the Mailchim for WP form.

    I’ve attached a screenshot of my Sync settings.

    Anthony

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter Anthony Valentine

    (@npoutdoors)

    EDIT: the Mailchimp Embed form is working correctly.

    The Mailchimp for WP form is not.

    Plugin Contributor Lap

    (@lapzor)

    I tested the Mailchimp for WordPress form on your site and noticed it’s not combining first and last name, it’s simply not sending in the last name at all.

    Can you go to MailChimp for WP > MailChimp page and click the “Renew MailChimp Lists” button and then go to MailChimp for WP > Form, remove the last name field from the form and add it again. I think the nameing for the last name field may be wrong in the form.

    Hope that helps. If you have any questions, please let us know!

    Thread Starter Anthony Valentine

    (@npoutdoors)

    Ok I’ve gone through these steps twice. The first time I changed the “Name” from MMERGE2 > LNAME and kept getting and error with the form:

    Oops. Something went wrong. Please try again later.

    <p>
    <label>Last Name</label>
    <input type=”text” name=”MMERGE2″ placeholder=”Last Name”>
    </p>

    The second time I left the code as MMERGE2 and I’m still getting the error.

    I renewed the list before each change.

    Should I paste the Shortcode or the full HTML code into where I want it to display?

    Anthony

    Plugin Contributor Lap

    (@lapzor)

    If you get the Oops error please check the log to see what the underlying error is.
    https://kb.mc4wp.com/fix-the-oops-something-went-wrong-error/
    If the error in the log doesn’t provide more clarity please let me know the full error message.

    You should paste the shortcode, not the HTML.

    Hope that helps. If you have any questions, please let us know!

    Thread Starter Anthony Valentine

    (@npoutdoors)

    Thank you for your help.

Viewing 5 replies - 1 through 5 (of 5 total)
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