First and last name being swapped around
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I have started to see a weird bug which I have been unable to replicate.
Some orders are coming through with the first and last name swapped around, I have done some digging in my analytics and the only thing in common these have is that they all seem to have the same browser (Safari (in-app)) – assuming this is when the user clicks on my Facebook ad and is then brought to the website via the in-app browser.
Could you share any thoughts?
Viewing 4 replies - 1 through 4 (of 4 total)
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Hi @kyarauk – this isn’t an issue I’ve seen recently, very odd! Can you send me a copy of your site’s system status report? You can find that at: WP Dashboard > WooCommerce > Status > ‘Get system report’
Sure thing @jricketts4, see below
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Hide errors from visitors: ? ### Active Plugins (26) ### Async JavaScript: by Frank Goossens (futtta) – 2.21.08.31 Bloom: by Elegant Themes – 1.3.12 GDPR Cookie Consent: by WebToffee – 2.0.6 Dispatch Countdown: by Andy Mardell – 1.0.7 GAinWP Google Analytics Integration for WordPress: by IntelligenceWP – 5.4.6 WP Armour - Honeypot Anti Spam: by Dnesscarkey – 1.8.4 Loginizer: by Softaculous – 1.6.7 Mailchimp for WooCommerce: by Mailchimp – 2.5.3 Popup Anything - A Marketing Popup: by WP OnlineSupport Essential Plugin – 2.0.6 Post Views Counter: by Digital Factory – 1.3.7 Product Stock Alert WooCommerce: by Dhrubok Infotech – 1.0.0 PW WooCommerce Gift Cards: by Pimwick LLC – 1.191 SiteGround Optimizer: by SiteGround – 5.8.2 TI WooCommerce Wishlist: by TemplateInvaders – 1.28.4 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.16.62 Abandoned Basket Lite for WooCommerce: by Tyche Softwares – 5.10.0 WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.4 WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3 WooCommerce Stripe Gateway: by WooCommerce – 5.5.0 WooCommerce Google Analytics Integration: by WooCommerce – 1.5.3 WooCommerce Price Based on Country (Basic): by Oscar Gare – 2.0.26 WooCommerce: by Automattic – 5.8.0 Wordfence Security: by Wordfence – 7.5.5 Yoast SEO: by Team Yoast – 17.4 WP Mail SMTP: by WPForms – 3.1.0 Yotpo Social Reviews for Woocommerce: by Yotpo – 1.1.8 ### Inactive Plugins (0) ### ### Must Use Plugins (1) ### ET Support Center :: Must-Use Plugins Autoloader: by Elegant Themes – ### Settings ### API Enabled: – Force SSL: – Currency: GBP (￡) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) pw gift card (pw-gift-card) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #214566 - /shop/ Basket: #214567 - /basket/ Checkout: #214568 - /checkout/ My account: #214569 - /my-account/ Terms and conditions: ? Page not set ### Theme ### Name: Dem Socks Version: 1.0 Author URL: https://demsocks.co.uk Child Theme: ? Parent Theme Name: Divi Parent Theme Version: 4.9.10 Parent Theme Author URL: https://www.elegantthemes.com WooCommerce Support: ? ### Templates ### Overrides: dem-socks/woocommerce/checkout/form-billing.php dem-socks/woocommerce/checkout/form-login.php dem-socks/woocommerce/emails/admin-new-order.php dem-socks/woocommerce/emails/customer-on-hold-order.php dem-socks/woocommerce/emails/customer-refunded-order.php dem-socks/woocommerce/emails/email-addresses.php dem-socks/woocommerce/myaccount/form-edit-address.php dem-socks/woocommerce/myaccount/form-login.php dem-socks/woocommerce/myaccount/form-lost-password.php dem-socks/woocommerce/myaccount/my-address.php dem-socks/woocommerce/order/order-details-customer.php ### Geolocation debug info ### Default customer location: geolocation MaxMind GeoIP database: ? MaxMind GeoIP license: ? MM_COUNTRY_CODE: ? GEOIP_COUNTRY_CODE: ? HTTP_CF_IPCOUNTRY: ? HTTP_X_COUNTRY_CODE: ? HTTP_X_REAL_IP: 80.0.98.124 HTTP_X_FORWARDED_FOR: ? REMOTE_ADDR: 80.0.98.124 Real external IP: 80.0.98.124 WCPBC_USE_REMOTE_ADDR: – Geolocation Test: ? ### PBC Settings ### Version: 2.0.26 Base location: GB Base currency: GBP Price Based On: billing Shipping: ? Test mode: – Test country: – Load products price in background: – Prices entered with tax: – Calculate tax based on: shipping Display prices in the shop: excl ### Zone Pricing US ### zone_id: us name: US countries: US | UM | VI currency: USD exchange_rate: 1.32 auto_exchange_rate: no disable_tax_adjustment: no ### Zone Pricing EURO ### zone_id: euro name: EURO countries: AT | BE | CY | EE | FI | FR | DE | GR | IE | IT | LV | LT | LU | MT | MC | NL | PT | SM | SK | SI | ES | VA currency: EUR exchange_rate: 1.19 auto_exchange_rate: no disable_tax_adjustment: no ### TI WooCommerce Wishlist Templates ### Overrides: – ### Action Scheduler ### Complete: 595 Oldest: 2021-10-29 18:44:16 +0100 Newest: 2021-11-02 16:13:56 +0000 Pending: 1 Oldest: 2021-11-02 16:28:56 +0000 Newest: 2021-11-02 16:28:56 +0000 ### Status report information ### Generated at: 2021-11-02 16:26:55 +00:00Hello @kyarauk
Thank you for sharing the site’s System Status Report with us. I have reviewed that but I’m not certain it’s entirely a WooCommerce issue. If you can replicate this issue consistently I recommend performing a thorough conflict test. This will show if the theme or another active plugin is causing interference:
https://woocommerce.com/document/how-to-test-for-conflicts/
If you cannot replicate this then the conflict test won’t be any help. You should also look for any PHP Logs as they may show the way that information looks when it is sent to your site. More on that can be found in our documentation as well:
https://woocommerce.com/document/how-to-test-for-conflicts
I hope this helps! If you have any further questions please feel free to reply and I or another Happiness Engineer will get back to you.
Hi @kyarauk
We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.
Viewing 4 replies - 1 through 4 (of 4 total)
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