Firewall optimization stuck

  • Resolved Nick Nack

    (@aderobinson)


    4 years, 6 months ago

    I just transferred my site from one host to another and added wordfence. I try to Optimize Wordfence Firewall as I usually do, but it says:

    “To make your site as secure as possible, the Wordfence Web Application Firewall is designed to run via a PHP setting called auto_prepend_file, which ensures it runs before any potentially vulnerable code runs. This PHP setting is currently in use, and is including this file:”

    It said I can include or override. I tried both. And no matter how many times I press continue, I still see that it is not optimized. A dialogue box will come up saying that it has been. But at the top the dialogue box “To make your site as secure as possible, take a moment to optimize the Wordfence Web Application Firewall:” continues to remain.

    Also, I notice that when I go to Firewall menu, the button to optimize firewall is still available.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support WFAdam

    (@wfadam)

    Hello @aderobinson and thanks for reaching out to us!

    If you are moving your site to a new server we recommend that you first remove extended protection. When your site has been migrated, you will then optimize the Firewall again. If you didn’t do this, we might need to change some files to correct the issue.

    Check your .htaccess file and/or a .user.ini file which loads the file via a PHP value called auto_prepend_file. Please check those two files, they will be located in the root of your WordPress installation file. You may have to correct the path involved if the path would have changed.

    If this doesn’t work, A complete re-install of Wordfence might be a good step. It’s always best to make a backup of the site and database before installing/removing plugins, just to be safe.

    Additionally, you can backup your Wordfence settings via the Export option (Wordfence > Tools > Import/Export Options and click Export. You can also take note of the current Whitelisted URLs you have in Wordfence > Firewall > All Firewall Options > Whitelisted URLs as these are not included in the Import/Export, and will be lost during the re-install. Here is what is exported: https://www.wordfence.com/help/tools/import-export/ During the export, you will be given a long string of text. Keep this safe, you’ll need it in a few minutes.

    After that, enable the option to Delete Wordfence tables and data on deactivation in Wordfence > All Options > General Wordfence Options. You will want to remember to disable this after you reinstall Wordfence again.

    After you enable that option, you can deactivate Wordfence from the Plugins area of your site, then delete it. Next, from the plugins area, search for and re-install Wordfence like normal.

    It will be like setting Wordfence up for the first time. You will need to enter an email address, and then go into Wordfence > Tools > Import/Export Options and paste that string of text into the Import Wordfence Options field and click the button there.

    The firewall will be in Learning Mode by default for 7 days. I would recommend switching this to “Enabled and Protected” as soon as possible.

    Let me know what you find and if this is helpful!

    Thanks!

    Thread Starter Nick Nack

    (@aderobinson)

    Hi thanks for your reply.

    I realized that I was not logged into the right host WP admin area. I was still in the WP admin area for the old host, and that host doesn’t have compatibility with Wordfence.

    Thanks anyway!

    Plugin Support WFAdam

    (@wfadam)

    Thanks @aderobinson !

    Glad you could figure it!

    Thanks for your support!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Firewall optimization stuck’ is closed to new replies.