Final Decision | Resolved vs Not Resolved Plugin Topics

  • Resolved generosus

    (@generosus)


    2 years, 7 months ago

    Good day!

    When a forum topic is initiated and not resolved, many plugin developers (or their designees) close the topic as “Resolved” for reasons such as:

    1. They committed to update their plugin (or issued a “promissory note”) but it’s not updated yet.

    2. They use the “Resolved” status as an aid to confirm they reviewed (not resolved) the plugin topic.

    3. They don’t have time to investigate the topic, leave a comment to the effect (i.e., “I’ll get to it later”), then tick the “Resolved” status to make sure their plugin forum looks current (via the green checkmark).

    Based on the above, I have the following question:

    If the plugin topic is still active and not resolved, can the topic starter change the topic status from “Resolved” to “Not Resolved” and request the status not be changed until the topic is actually resolved? Who has the “last word” on this?

    As a WordPress user, one of my key indicators to find a topic solution is the green “Resolved” checkmark. It’s a time saver for me. If the green checkmark is abused by developers (or their designees), confidence in the value it provides will be greatly diminished.

    Thank you!

    Note: I searched for an answer to this topic first, found none.

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  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    You may not like the answer. Or maybe you will, I’m just thinking out loud.

    Who has the “last word” on this?

    Literally no one will ever have the last word on that.

    Topic creators, plugin and theme authors in their support forum can mark a topic as “Resolved” and someone in that group such as the topic creator can mark the topic “Not Resolved”.

    There are no place to change this and there is no “last word” on resolved or not resolved topics.

    Edit: This is why “Resolved” really is a useless metric and there are no plans that I am aware of to remove that either.

    • This reply was modified 2 years, 7 months ago by Jan Dembowski.
    Thread Starter generosus

    (@generosus)

    Hi @jdembowski,

    Thank you. I agree. “Resolved” is a guide, not a firm metric.

    At times, there may be a tug-o-war between the topic creator and the developer deciding if the topic is resolved or not. Eventually, somebody will give up or both parties will agree it’s resolved (or not) ??

    C’est la vie.

Viewing 2 replies - 1 through 2 (of 2 total)
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