Filters not working as before

Hi @aviaggarwal!

Can you please share your site’ System Status Report?

You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button, then paste it here.

Please feel free to redact any information from your System Status Report that you think should not be shared publicly. ??

Thank you!

### WordPress Environment ###

WC Version: 6.8.0
REST API Version: ? 6.8.0
WC Blocks Version: ? 8.0.0
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: 
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: credits (credits)
external (external)
fast-credit (fast-credit)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #2876 - /search/
Cart: #2953 - /cart/
Checkout: #2877 - /checkout/
My account: ? Page does not contain the [woocommerce_my_account] shortcode.
Terms and conditions: #4346 - /legal/

### Theme ###

Name: Shopkeeper Child
Version: 1.0
Author URL: http:%20//www.getbowtied.com/
Child Theme: ?
Parent Theme Name: Shopkeeper
Parent Theme Version: 2.9.42
Parent Theme Author URL: https://www.getbowtied.com/
WooCommerce Support: ?

### Templates ###

Overrides: shopkeeper/woocommerce/archive-product.php
shopkeeper/woocommerce/checkout/form-coupon.php
shopkeeper/woocommerce/checkout/form-login.php
shopkeeper/woocommerce/content-product.php
shopkeeper/woocommerce/content-single-product.php
shopkeeper/woocommerce/global/quantity-input.php
shopkeeper/woocommerce/global/sidebar.php
shopkeeper/woocommerce/global/wrapper-end.php
shopkeeper/woocommerce/global/wrapper-start.php
shopkeeper/woocommerce/myaccount/form-login.php
shopkeeper/woocommerce/single-product/add-to-cart/simple.php
shopkeeper/woocommerce/single-product/product-image.php
shopkeeper/woocommerce/single-product/product-thumbnails.php
shopkeeper/woocommerce/single-product/tabs/tabs.php
shopkeeper/woocommerce/single-product.php

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

### Status report information ###

Generated at: 2022-08-22 17:12:35 +05:30

Hi @aviaggarwal!

Thank you for sharing that with us ??

Can you please head to WooCommerce > Status > Tools and Regenerate the product attributes lookup table by clicking on the Regenerate button?

If that does not resolve the issue, please perform a full conflict test on your site by following the instructions below:

You can read more about plugin and theme conflicts in our Self-Service Guide.

How to test for conflicts

The best way to determine if the issue is being caused by a theme and/or plugin is to:

1. Temporarily switch your theme to Storefront or Twenty Twenty theme.
2. Try to reproduce the problem:?Check whether the filters appear correctly.
3. If the problem is resolved, it’s a theme conflict. If not, continue to the next steps.
4. Temporarily deactivate all plugins except WooCommerce. You can do this manually or use a plugin to help (see below for tools).
5. Try to reproduce the problem again. If the problem is resolved, it’s a plugin conflict. To figure out which plugin is causing the problem, continue to the next step.
6. Reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

For more detailed instructions, check out How to test for plugin and theme conflicts.

Please let us know how that goes.

Tools to help with troubleshooting

Meks Quick Plugin Disabler will remember what plugins you had active when you switch it back on.

You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

When I disabled the Product attributes lookup table (Enable table usage- Enable table usage Use the product attributes lookup table for catalog filtering.) option, the filters are working fine. I guess there is some bug in the code for this option.

It’s a new released feature under Woocommerce->Settings->Products->Advanced->Product attributes lookup table->Enable table usage

• This reply was modified 2 years, 7 months ago by aviaggarwal.

Hi @aviaggarwal!

Glad to hear that you resolved the issue.

I have tried to replicate the same on my end however, it does not appear to cause any issues for me.

We will close this thread as resolved and keep an eye out for incoming requests, if this happens in other cases as well we will loop in our developers so that they can further investigate this ??

Thank you!