Filterable gallery not working

Hi marcosarcu,
Hope you are doing well.

We are really sorry to hear about the issue. Actually, if you use the latest version of the plugins, then this error should not appear.

Will you please tell me which version of the Essential Addons for Elementor plugin are you using on your website? Would you please update the following plugins to the latest version:

Essential Addons for Elementor version 6.0.8, Elementor version 3.25.3.

After updating the plugins if that doesn’t resolve the issue, then please try doing the following:

To regenerate assets, you can go to wp-admin -> Essential Addons then, switch to the ‘Tools’ tab and hit the ‘Regenerate Assets’ button. Check out this screenshot: https://d.pr/i/iBccDw

Also, make sure to Regenerate Files from wp-admin -> Elementor -> Tools -> General as well. Check out this screenshot: https://d.pr/i/N6WC1d

If the issue still persists, please try clearing your browser cache (by pressing shift+ctrl+R) or try another browser too.

Let me know how it goes.
Thank you.

Hello @marcosarcu ,

Greetings. Extremely sorry for the inconvenience.

Could you please let me know which version of Essential Addons you are currently using? If you have the updated version, this issue shouldn’t occur. Please ensure you are using version 6.0.8 and version v6.0.7 (for the pro plugin). If you are using the correct versions and are still experiencing issues, could you please try the following steps: To regenerate assets, you can go to wp-admin -> Essential Addons then, switch to the ‘Tools’ tab and hit the ‘Regenerate Assets’ button. Check out this screenshot: https://d.pr/i/iBccDw

Also, make sure to Regenerate Files from wp-admin -> Elementor -> Tools -> General as well. Check out this screenshot: https://d.pr/i/N6WC1d

If the issue still persists, please try clearing your browser cache (by pressing shift+ctrl+R) or try another browser too.

Let me know how it goes.

Thank you.

Hi, I’m experiencing the same issue. On another website I worked on, the filterable gallery functioned perfectly. However, after updating Essential Addons for Elementor to version 6.0.8 and Elementor to version 3.25.3 on my new site, the gallery stopped working. I’ve followed all the troubleshooting steps provided, but the issue still isn’t resolved.

Could you provide further guidance on how to fix this?

Hello @palomaprzy ,

Can you please check for plugin conflicts by following this:

Plugin conflict check: Often, we see problems occur in combination with another plugin or theme. The fastest way to rule out any conflict is to temporarily deactivate all the plugins except Elementor, Elementor PRO(if any), and Essential Addons. Simply go to your WordPress Dashboard and navigate to wp-admin => Plugins, and then deactivate other plugins.

After deactivating all plugins, check if the issue still persists. If the issue goes away, then a plugin conflict is likely.

Enable plugins one by one: Reactivate your plugins one by one, checking the website after each activation to see if the issue reappears. This will help you identify the plugins causing the conflict.

Besides, you can switch to a different theme like Astra, Flexia, or Twenty Twenty Three. And, check back as well.

Let me know how it goes. Thank you!

Hello, I followed your instructions exactly: I deactivated all plugins except the ones you mentioned, tested all the suggested themes, cleared the cache after each change, and regenerated the assets. I also tried rolling back to a previous version of Elementor, reinstalled WordPress, and the Essential Addons and Elementor plugins, but nothing has resolved the issue. Do you have any other suggestions that I could try? Thank you

Hi, I have the same issue with the version 6.0.8 (Elementor 3.25.4). I went back to the 6.0.7 and everything works. I hope you can find the issue and solve it as soon as possible. Thanks.

Hello @gogakufr @palomaprzy ,

Greetings. Sorry for the inconvenience.

We need to examine this thoroughly. Would you please reach out to us?here? So that we can check and fix the issues as soon as possible.

Thank you so much for your assistance.

Hello, I followed the steps shared above by the colleague. I hadn’t rolled back the version of Essential Addons yet, but either way, it temporarily resolved the issue. Thank you so much.

Hello again,

Glad to hear that. You are most welcome. Have a great day.

Thank you.