Filter out the empty reviews?

  • Resolved alexliii

    (@alexliii)


    1 year, 5 months ago

    Hello,

    Some customer might only leave review with stars rating, but no any text content to reviews.

    So, the text content of review is actually empty, and please check the screenshot:

    https://prnt.sc/CC195UJ_4QwM

    The problem is that Google will refuse these reviews,

    https://prnt.sc/lxDGn1Nqiw7L

    and even cause the account to be inactivity:

    https://prnt.sc/EZSUbAYh1Ngl

    I tried to find a way to filter out empty reviews, or maybe I missed?

    could you please let me know what is the right way to filter out those reviews?

    Or, if not support now, maybe a code snippet to quick achieve the purpose?

    Thanks, and looking for your reply.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support ansarybadal

    (@ansarybadal)

    Hi,

    Thanks for reaching us.

    Currently, we are not offering the filter option in the free version of CTX Feed. To get help regarding this issue, please, contact us from here.

    Best regards,

    Thread Starter alexliii

    (@alexliii)

    Hello,

    Not pro user, just for checking with you.

    Please note:

    Some customer might only leave review with stars rating, but no any text content to reviews.

    So, the text content of review is actually empty, and please check the screenshot: https://prnt.sc/CC195UJ_4QwM

    The problem is that Google will refuse these reviews, https://prnt.sc/lxDGn1Nqiw7L

    and even cause the account to be inactivity:?https://prnt.sc/EZSUbAYh1Ngl

    Could you please clarify?

    Plugin Support ansarybadal

    (@ansarybadal)

    Hi,

    Removing reviews without content is not possible with the free version. So, if you are creating a feed with the free version, it will also include the reviews without content. To remove those review, you would need to use the pro version.

    Thank you,

    Thread Starter alexliii

    (@alexliii)

    so, do you mean the pro version filter out the empty text reviews by default?

    thanks

Viewing 4 replies - 1 through 4 (of 4 total)
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