filter content

  • Sherry22

    (@sherry22)


    3 years ago

    I purchased this plugin which basically allows users to create ticket linked to woo commerce products https://codecanyon.net/item/woocommerce-support-ticket-system/17930050. My problem is that in the dashboard all shop managers can see all tickets and not their own as it doesn’t automatically assign based on post author. I can see the post author id in the ticket url but I have no way of only showing each other their tickets.
    I feel like tickets work like posts in the dashboard so I’m not sure why I can’t assign to authors of products when tickets are submitted.
    Will your plugin allow me to filter content (only show each user specific content) to users in the backend of wordpress?

    • This topic was modified 3 years ago by Sherry22.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Vladimir Garagulya

    (@shinephp)

    Free version will not help.

    Pro version allows to show only own posts/products other custom post types to its author. But it will not help as ticket does not have this attribute set correctly (in case if ticket is a custom post type at all).

    Thread Starter Sherry22

    (@sherry22)

    When I look at ticket paths they are domain/wp-admin/post.php?post=3363&action=edit.
    Is there a way to filter items so any post linked (and by this, I mean is set to product/post author) to user-id8 is only viewable and editable (to reply) to user-id8? in backend of wordpress? If no, can I add an attribute to the ticket system and link it someone with product/post authors?

    Thread Starter Sherry22

    (@sherry22)

    Can I add an attribute per user and then trigger tickets to be assigned? or can you provide a quote on how much this would cost? I need the system automated.

Viewing 3 replies - 1 through 3 (of 3 total)
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