• Resolved TeKno Ziz

    (@tekno-ziz)


    Hello, I purchased your plugin today because I believe it does what I need it to. However, I cannot seem to get the filmstrip thumbnails to be as large as I need them to be. The thumbnail images are 237×97. But they are appearing as 187×85, even though they are specifically set to 237×97. What am I doing wrong? The address is https://dev.teknoziz.com:8888/offshoots/ Thanks for your help.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hey @tekno-ziz!

    Thanks for posting about this issue!
    Unfortunately your website is unavailable right now, but we understand what the problem is.

    Do you have a cache plugin installed to your site? If so, please make sure to clear it before checking the changes you made on your slider.

    Let us know if this works.
    Thank you! Have a wonderful day!

    Thread Starter TeKno Ziz

    (@tekno-ziz)

    Sorry server crashed, try it now. It is still happening. I am not currently using a caching plugin.

    Hey @tekno-ziz!

    In that case, could you please contact our team through this form? Our development team will take a closer look at the problem and figure out a solution as soon as possible.

    Also make sure to mention the link to this forum thread in your message. We will publish the solution here as well.

    Thanks! Have a great day!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Filmstrip Thumbnail Size’ is closed to new replies.