Files stopped generating

  • Hi, we have problem with your plugin, two weeks ago it stopped generating files (jpg). Nothing was changed. Server has space. But files do not generate adn not send. Formidable forms, licence for your plugin is for 10 templates

    Thanks in advance

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter 2Beards Design

    (@2beards)

    WordPress was automatically updated to 6.2 version

    Plugin Author Oleksandr

    (@oleksandrz)

    Hi,

    Are you able to export data to PDF from backend directly at “E2Pdf” -> “Export”?

    Can you please attach the shortcode that is used? Is it used with “Success Message” or “Mail Body”?

    Thread Starter 2Beards Design

    (@2beards)

    In export it generates everything

    Shortcodes used:

    [if 42 show=”value” equals=”grafikanasome”][e2pdf-attachment id=”2″ format=”jpg”][/if 42]
    [if 44 show=”value” equals=”a3″][e2pdf-attachment id=”1″][/if 44]
    [if 45 show=”value” equals=”zakladka”][e2pdf-attachment id=”3″][/if 45]

    Plugin Author Oleksandr

    (@oleksandrz)

    Can you please try to replace shortcodes with “e2pdf-download” and see if it will generate PDF download links and if all PDF files will be accessible?

    [if 42 show="value" equals="grafikanasome"][e2pdf-download id="2" format="jpg"][/if 42]
[if 44 show="value" equals="a3"][e2pdf-download id="1"][/if 44]
[if 45 show="value" equals="zakladka"][e2pdf-download id="3"][/if 45]

    If it will not be generated, recheck if you have the correct conditions (maybe it 42 field value was not saved as “grafikanasome”) . Be sure that there were no changes in the “activation” status and the forms “connection”.

    If shortcodes will be generated and you can open all PDFs, it can be an issue with 3rd party mail provider (if any is used) or with some PHP limits. You can also try to check an error.log for any generated errors.

    If you still will not be able to identify the issue, contact us please directly via https://e2pdf.com/support/contact. Unfortunately, it could require us to take a look at your setup directly as we can’t replicate currently the issue on our side.

    Thread Starter 2Beards Design

    (@2beards)

    I’ll check, but strange thing is that it stopped working also on our testing server. Nothing was changed there and we transfered whole page on prodution months ago. Both sites worked perfectly and are on differend hosts. Now not working any of them

    Thread Starter 2Beards Design

    (@2beards)

    Dwonload links working fine

    Plugin Author Oleksandr

    (@oleksandrz)

    Do you use any custom mail SMTP provider / mail plugin? If yes, can you try temporarily disabling it and check whether you will get an attachment?

    Thread Starter 2Beards Design

    (@2beards)

    no SMTP, just WP email, using formidable forms, nd all was working fine, no changes in configuration were made

    Plugin Author Oleksandr

    (@oleksandrz)

    Please submit a support ticket so we can provide you with the next steps to identify the issue: https://e2pdf.com/support/contact

Viewing 9 replies - 1 through 9 (of 9 total)
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