Files not uploading correctly

  • Resolved VA1DER

    (@va1der)


    3 years, 11 months ago

    I am trying to set up the plugin. When I upload files, it seems to work, but they are all placed in: …/wp-content/uploads/shared-files. But the links to them all show: …/shared-files/98/NFA-Membership-Form.pdf

    What is the 98 for? Am I supposed to create a new folder for each file? If so, why isn’t the plugin doing that? When I click on sync files, it says if finds both files under …/wp-content/uploads/shared-files/. If I move the files to their individual folders, will sync still find them?

    Also, all the file links are to, for example:
    https://mysite.ca/shared-files/98/NFA-Membership-Form.pdf

    And completely misses wp-content. I see the setting to add the path, but literally no other plugin fails to determine the correct wordpress folder. And I’m not sure what to set here for the numbered folders.

    • This topic was modified 3 years, 11 months ago by VA1DER.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Anssi Laitila

    (@anssilaitila)

    Hi,

    The files are supposed to be placed in wp-content/uploads/shared-files/. The url containing /shared-files/98/NFA-Membership-Form.pdf is parsed by PHP so that the necessary metadata can be updated at the same time that the file itself is served. The 98 is the id of the file and you shouldn’t be creating any numbered folders under shared-files.

    Hi,

    I am trying your promising plugin, but experiencing the same issue, i.e. files were uploaded fine to /wp-content/uploads/shared-files/ directory and they appear properly on the front page, but file links contain extra ID path (…/145/filename.pdf, etc.) and clicking on these links (for downloading) brings 404 error. If ID path is removed from the browser link then downloading is happening.

    Please advise how to overcome it,
    Regards

    Plugin Author Anssi Laitila

    (@anssilaitila)

    Hi,

    Do you have WordPress installed in a subdirectory? If you have, you should add the directory name to “WordPress location” in the plugin settings (first tab).

    If this doesn’t solve the issue, could you send us a link to your site so we could take a look at it?

    There is also a Debug Info section on the Help / Support page under Shared Files in the WP admin area. Could you send us it’s contents, that would help us investigate the issue further?

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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