Files and Folders lost

Hi @kaitt1412,

You lost folders or lost files?
FileBird does not delete your files since it only create virtual folders.
Please give us screenshots of your media library please.

Thanks!

Kelly

yes doesn’t delete but filebird can’t see my files anymore
tell me how to insert captured image please

Hi @kaitt1412 ,

Thanks for using FileBird and sorry about that issue, so to clarify first of all, please note that FileBird’s code does not give it ANY level of permission for auto delete functions so it is very much likely the issue is not associated with FileBird.

But to help you investigate more, could you please take a screenshot of your media library and send us?

Also, could you deactivate FileBird temporarily and check your library, see if your images now show again?

Make sure you are not using option of folder restriction for users:
https://ninjateam.gitbook.io/filebird/set-folders-for-different-admin-users

Thank you.

Kind regards,
-Bruce-

my captured : May g-drive is fine to send image
https://drive.google.com/file/d/1hnv048O7FN4PEOX2IR80hIs9_EHZvS9w/view?usp=sharing

the images are still there but the folder management is malfunction.

Please help, this topic is my last hope.
I still can upload images but can’t do anything with folders even create a new one.

• This reply was modified 4 years, 1 month ago by kaitt1412.

Hi @kaitt1412 ,

Do not worry much, please contact our developers and have a Team check done for you:

[email protected]

Kind regards,
-Bruce-

Hope it’s work

I’ve sent the mail. Waiting for reply

Hi @kaitt1412,

We fixed the issue for you, it’s the conflict from JWT Auth plugin.

Cheers!

Thank you Ninja Team

Appreciated