Filebird Stays Stuck “Loading”

  • Resolved vonerrol

    (@vonerrol)


    4 years, 6 months ago

    Hi,

    I’m using Filebird along with WPML and ACF.

    Earlier today they all seemed to be playing nicely together, however now when I view the Media Library, the Filebird “Loading…” message stays there and the folders never appear.

    I have cleared my browser cache and I don’t have any server cache active so there’s no server cache to clear (as I saw you mention to others with this issue). I’m not prepared to disable all my other WordPress plugins to see if Filebird will work without the them.

    I’m a developer so feel free to get technical with me to me help diagnose and sort out this issue.

    When opening the Media Library in WP-Admin and looking at Chrome Developer tools Network screen, there’s a 500 error being returned when the browser tries to load: https://<my-site-name>/wp-json/njt-fbv/v1/get-folders?sort=

    The response body contains a generic Internal Server Error message and the log file contains no information about the error at all.

    Is there something that I can add to wp-config.php to get Filebird to log the error and/or debug information? (WP_DEBUG=true is yielding no relevant information).

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Bruce

    (@ninjateamwp)

    -Bruce-Hi there,

    I am sorry to know about this, please allow me to consult our developers and then get back to you during working days.

    Thank you.

    Kind regards,
    -Bruce-

    Plugin Support Bruce

    (@ninjateamwp)

    Hi there,

    Please try to use “wp_debug log” config, which auto log all error and export log file into wp-content folder, you can try turn it on and check the log file, if it is still don’t show any error please let us know.

    But if you got this log, just export the database to our support here:
    support.ninjateam.org

    Thank you.

    Kind regards,
    -Bruce-

    Plugin Support Bruce

    (@ninjateamwp)

    @vonerrol

    Sorry for the typo above, Here is the correct Email to export database to:
    [email protected]

    Thank you.

    Kind regards,
    -Bruce-

    Had the same problem for unknown reason. Tried to uninstall other plugins but no luck.
    Problem is from the URL to wp-json which contains a double slash (//):
    /wp-json/njt-fbv/v1//get-folders?sort=

    Finally made it work again doing this in functions.php:
    function my_filebird_json_url( $string ) {
    // /wp-json/njt-fbv/v1//get-folders?sort=
    // /wp-json/njt-fbv/v1/get-folders?sort=
    $string = str_replace(‘/v1/’, ‘/v1’, $string);
    return $string;
    }
    add_filter( ‘filebird_json_url’, ‘my_filebird_json_url’, 10, 1 );

    Plugin Support Bruce

    (@ninjateamwp)

    Hi @jeanmicheljunod ,

    Thanks for bringing this to our attention again, please note that the issue will be fixed in the next coming update.

    Kind regards,
    -Bruce-

Viewing 5 replies - 1 through 5 (of 5 total)
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