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Resolved threebeecee
(@threebeecee)

4 years, 1 month ago

I followed the suggestions of the WP All Import article: https://www.wpallimport.com/documentation/troubleshooting/problems-with-import-files/?utm_source=import-plugin-free&utm_medium=error&utm_campaign=docs, but still nothing.

This is from my hosting provider:

“When uploading the file, no errors are produced under the WordPress error log or the Apache error log on the server. With no error data being recorded to a log, I recommend reaching out to the WP All Import plugin author to see if they are able to provide any additional information related to the error logging for this plugin, as it does not appear to be recording the reported error to standard server logs.”

Can you please help? The only other issue I can think of is my Sucuri monitoring and firewall, but I could not find any documentation on this as a potential cause.

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Author WP All Import
(@wpallimport)

4 years, 1 month ago
Hi @threebeecee,

It’s strange that your host didn’t find anything in the logs for this.

Please replicate the issue on a sandbox site at https://wpallimport.com/debug, then open a support request at https://www.wpallimport.com/support/ with the following:
- The sandbox site URL
- A brief description of the problem
- A link to this forum post
We’ll need to see the issue in action and run some tests to understand what’s going on here.
Thread Starter threebeecee
(@threebeecee)

4 years, 1 month ago
I just uploaded the file to the sandbox site with no problem. I realized that I needed to whitelist my own IP address because my security provider was crazy strict! Thanks!
- This reply was modified 4 years, 1 month ago by threebeecee.
wgwien
(@wgwien)

4 years, 1 month ago

Same here! AFter using WP All Import for quite a while and without any problem, I recently updated to the newest version.

Now suddenly when trying to upload a CSV file and create a new import, it says “File upload rejected by server – Contact your host and have them check your server’s error log.”

BUT, checking with FTP, the uploaded file is showing up in wpallimport/uploads. If I try again, then also a new version of the file is showing up.

Still I can’t proceed to the next step. How can the error log be checked? The problem occurs on Google Cloud, but I didn’t find no error log.

Did you change anything regarding new imports in the new version?

Thanks for your reply!

Viewing 3 replies - 1 through 3 (of 3 total)

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