“FIle Upload” option not working

  • Resolved infinitycodio

    (@infinitycodio)


    2 years, 9 months ago

    Hi.. I’ve made an option for the customer to upload a file using “File Upload” option in Survey. Marked IMAGES as supported file and changed the max file size to 5MB. But at the front end, while going through the quiz, it doesn’t work. Shows File format not supported.
    I’ve removed the question from the Survey & added again and tried all the options that I could. Didn’t help though.
    Please advise.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hi @infinitycodio

    Sorry for any inconvenience you had. I will definitely help you to find a solution to the issue you are having.

    1. Current wp version
    2. PHP version
    3. Database version
    4. Error Log of the server.

    Expecting your kind cooperation in this case and we are always here to assist you.

    Regards,
    sumit

    Thread Starter infinitycodio

    (@infinitycodio)

    Hi Sumit,

    Thanks for the quick reply..

    WordPress version – 6.0
    Current php version – 7.4 with default settings
    Database Version – Server version: 5.7.34-cll-lve – MySQL Community Server – (GPL)
    Error Log of server – I couldn’t find any error log at server.

    Hi @infinitycodio

    Sorry, I forget to mention can you please tell me the QSM version you are using right now.

    Regards,
    sumit

    Thread Starter infinitycodio

    (@infinitycodio)

    Hi Sumit,

    Its Version 8.0.1

    Regards
    Renjith

    Hi Renjith,

    We are able to replicate this issue at our end and it will be fixed in the next update. Thanks for your patience on this.

    Regards,
    sumit

    Hi Renjith,

    This issue is fixed in the QSM version 8.0.2 so please update QSM and then check. Let me know if you need more help.

    Regards,
    sumit

Viewing 6 replies - 1 through 6 (of 6 total)
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