File upload not working on mobile

  • Resolved likeZOOM

    (@bumerangas)


    3 years, 11 months ago

    Hello,

    Recently I updated WP 5.7 + CF7 5.4 and now my contact form doesn’t deliver an attachments if added on mobile version of website, desktop all works fine. I use 2 different almost identical forms for desktop/mobile. This is demo site with only few plugins and Flatsome theme.

    I already solved most common new version issues like ‘Spinning’ or ‘Emails not sending’, but I can’t figure out this one. Any help would be appreciated.

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    What other plugins and theme do you use on the site?

    Thread Starter likeZOOM

    (@bumerangas)

    Theme: Flatsome. Plugins: CF7, Drag and Drop Multiple File Upload – Contact Form 7, WooSidebars, WordPress Importer.

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    Try switching to the default theme, deactivating all plugins excluding Contact Form 7, and clearing all cache data.

    Why you are advised to deactivate plugins and switch to the default theme.

    Thread Starter likeZOOM

    (@bumerangas)

    Ok, so now it’s clear that my problem is with CF7 file upload function, because if I use ‘Drag and Drop Multiple File Upload – Contact Form 7’ plugin section for file upload, all attachments get delivered. So it is not issue with mobile/desktop.

    Default theme, no any other plugins active, test page: CF7 file upload test

    • This reply was modified 3 years, 11 months ago by likeZOOM.

    Hello from Vienna,

    I experience the exact same issue as @bumerangas does.
    I tested on my site and on the site @bumerangas provided.

    Settings
    Browser Firefox and desktop Win10, language setting is german on both. Mobile is a Pixel 3XL with Firefox app. Language setting of my website is german.
    Desktop:
    File upload button and text beside (keine Datei ausgew?hlt.) appears in german and it works.
    Mobile:
    File upload button and text beside (no file selected.) appears in english and it does not do anything when tapped.

    Hello again,

    I can report, that this issue does not appear on an iphone (11pro) which I had the chance to test yesterday.
    I tested it on safari and firefox and the upload form worked there.
    So the CF7 upload form does not work on Android only (chrome, firefox)

    If any further testing reports are required feel free to ask.

    Thank you

    Thread Starter likeZOOM

    (@bumerangas)

    Ok, great. Thank you. It works on Android also now.

Viewing 7 replies - 1 through 7 (of 7 total)
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