file upload not working

  • Resolved twentythreemx

    (@twentythreemx)


    4 years, 6 months ago

    Hello,

    After purchasing pro version, file upload does not work. The select file button does nothing and I cannot drag and drop to the area either, its not recognized.. like something isnt loading.

    Demo on your site works OK for it so its not my browser causing issues. Any ideas? (unfortunately the page its on is not open to public at the moment)

Viewing 9 replies - 1 through 9 (of 9 total)

  • Without being able to see the page in question I can guess it is a JavaScript conflict or error. If any of your plugins throws a fatal JavaScript error then it’s a game breaker for pretty much any other script trying to load for that page.

    Check your browser’s developer console for any errors. Most browsers (Chrome, Edge, Firefox, etc) will open the developer tools by pressing F12 on your keyboard. Look for the “console” tab and then check to make sure “errors” are displayed. Normally they are unless you turn it off through the console settings.

    Also, just a wild guess – you have to have the free version installed in-conjunction-with the pro version. The pro version doesn’t work by itself.

    Thread Starter twentythreemx

    (@twentythreemx)

    Hello I do have the free version installed.

    Here’s the errors I show from the console, hopefully this helps!

    Uncaught TypeError: Cannot read property ‘querySelector’ of null
    at cbpHorizontalSlideOutMenu._init (frontend.min.js?ver=1.1.6:408)
    at new cbpHorizontalSlideOutMenu (frontend.min.js?ver=1.1.6:398)
    at frontend.min.js?ver=1.1.6:499
    at frontend.min.js?ver=1.1.6:501
    at frontend.min.js?ver=1.1.6:503
    global.js?ver=20190121:124 Uncaught TypeError: Cannot read property ‘top’ of undefined
    at belowEntryMetaClass (global.js?ver=20190121:124)
    at HTMLDocument.<anonymous> (global.js?ver=20190121:211)
    at i (jquery.js?ver=1.12.4-wp:2)
    at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4-wp:2)
    at Function.ready (jquery.js?ver=1.12.4-wp:2)
    at HTMLDocument.J (jquery.js?ver=1.12.4-wp:2)
    global.js?ver=20190121:124 Uncaught TypeError: Cannot read property ‘top’ of undefined
    at belowEntryMetaClass (global.js?ver=20190121:124)
    at global.js?ver=20190121:240

    Thread Starter twentythreemx

    (@twentythreemx)

    also this but not sure if its relevent: DevTools failed to load SourceMap: Could not load content for https://vertmxgraphics.com/wp-content/plugins/woocommerce-product-addon/css/bootstrap/bootstrap.css.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE

    Thread Starter twentythreemx

    (@twentythreemx)

    just tried changing themes and, it works with a different them. only seems to be an issue with the twentyseventeen theme… hmmm

    Thread Starter twentythreemx

    (@twentythreemx)

    also noticed the option table does not display on that theme. i really need to stick w/ that theme if i can.. but i have no idea why its causing problems ??

    Yeah, clearly you have some JavaScript issues going on which is why PPOM is not loading properly. You’ll just have to address each error individually or get a theme that is compatible with what you are attempting to create.

    Some themes – especially the default WordPress themes like 2017, 18, 19, 20 – aren’t suitable for running WooCommerce and associated plugins on. If you wanted to start with a suitable theme to create a child theme off of you could have used Storefront or some other theme that was specifically suited for WooCommerce.

    Thread Starter twentythreemx

    (@twentythreemx)

    yeah im just going to stick w/ 2016 its similar enough and just start making changes to get it close to what it was before… just didnt want to put that kind of time into it. ugh.. oh well. this can be closed out i guess.

    Sorry I couldn’t be of more help. Good luck!

    Hi @twentythreemx,

    Thanks @brozra for the help here, yes it was JS and theme compatibility. Better to use any WooCommerce compatible theme.

Viewing 9 replies - 1 through 9 (of 9 total)
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