File Upload Hangs

Hi @cindyallyn,

It looks like you are in contact with our support team via email already, and we’ll troubleshoot and reply to your questions from there.

Thanks!

I am having this same exact issue. Did you guys come up with a solution?

Here is what support told me when I opened a ticket:

“On taking a closer look, we have observed that the ‘Modern’ Style File Upload field (File Upload Field > Advanced Options > Style > Modern https://a.supportally.com/1we22V) is not able to accept the file upload when Maximum upload file size: 2 GB for the website.

But there are no issues while uploading when the style selected is ‘Classic’ https://a.supportally.com/WeJm0s. I have tested this by uploading a 100 MB .mov file was successfully recorded into the entries.

I apologize as the Modern Style is not accepting the file upload above a certain limit which is a bug from our side. I have reported this bug to our development team and we are working on ways to fix it. Unfortunately, I won’t be able to give you a tentative timeline on when this feature will get fixed but will definitely keep you posted.”

okay great! Thank you for sharing…it ended up being the same thing for me. Darn… I liked the modern version since it showed progress of the upload…

Yeah…I did too. It was a dealbreaker for me with this plugin as a result. Shame because I really liked the plugin in all other respects.

Hi @lgbball83 and @cindyallyn,

We’re sorry for the trouble with that! Our development team has been working on the issue with uploading large file to the Modern format of the file upload field. We’re looking to release an update for that soon.

If you have further questions about paid features of WPForms, please contact us by submitting a support ticket. This is because www.remarpro.com rules do not allow us to provide extensive support for paid features of WPForms on the support forum for WPForms Lite.

Thanks!

@ethanchoi the problem is in the dropzone js,not in the plugin itself ??
wpforms-file-upload.js

` // Configure and modify Dropzone library.
var dz = new window.Dropzone( $el, {
url: window.wpforms_file_upload.url,
timeout: 1800000, <– ADD THIS AND FIXES IT !

Hi @alinrzv,

Thanks for reaching out!

Yes, you’re correct about the timeout issue in Dropzone.js. Our development team is working on an improvement to the File Upload that would bypass the timeout limit in Dropzone.js, and we hope that it would helpful for users in the future ??

Hey, was there ever any progress made on this?

• This reply was modified 4 years, 3 months ago by jonnorthfix.

Hi @jonnorthfix,

Thanks for reaching out!

Yes, our development team has been working on improvements for the File Upload field and this should fix the issue with uploading large files that is described in this thread. The enhancements will be released in the next WPForms update.

Hope this helps!

If you have further questions about paid features of WPForms, please contact us by submitting a support ticket. This is because www.remarpro.com rules do not allow us to provide extensive support for paid features of WPForms on the support forum for WPForms Lite.

Thanks!

Hey all,

In case it helps to share here, we’ve released several enhancements to the File Upload field over the past months and that should fix the issues that were brought up here.

If anyone has questions about using the File Upload, please feel welcome to reach out to us and drop us a message ??