File upload error

Hi @samuelimbert1985,

There should be a record on the Live Traffic page that specifies the reason for the block.

If you can find such record, could you please let me know what the “blocked for” reason appears to be?

Hello!

I hope we were successful in helping you resolve your issue with Wordfence! Since we have not heard back from you in the past 2 weeks I will now be marking this support thread as resolved. However, if we still haven’t resolved your issue please reach out to us as we would be more than happy to further assist you!

Thanks and have a great day!
Chloe

Hi,

Sorry for the delay.

Nothing appears in Live Traffic View.
I see my connections and disconnection but nothing about blocking a request…

I also tried to play with whitelist Urls and rules without success.

Let me know if I can send more infos.

Thanks,

Samuel

Hi @samuelimbert1985,

Sorry about the delayed response.
Does the issue persist if you temporarily switch the Firewall Status to “Learning Mode“?

Also, just to make sure Wordfence firewall is actually involved in this situation, could you please manually remove the firewall setup (it’ll cause the “Protection Level“ to switch to “Basic WordPress Protection”) an try again to send image data from the mobile app?

Please make sure to carry out the optimization procedure again once the test is finished.

With Firewall deactivated or in Learning Mode, i can’t send image data.
With optimization, image data won’t pass even when after deactivating WordFence plugin.

Hope it helps you to understand what’s going on.

Hi @samuelimbert1985,

Have you tried increasing the upload file size for PHP scripts?

We are already accepting large upload file.

Hi @samuelimbert1985,

Can you see any errors in the PHP logs when you’re sending image data from the mobile app?

Also, could you please try and enable WP_DEBUG in order to get more information on what’s happening?

Hi @wfyann,

Nothing in the logs, with or without WP_DEBUG enabled…

Is it a part of Wordfence code, which are scanning php://input before everything else ?

Hi @samuelimbert1985,

Could you make sure PHP logging is fully enabled?

Also, could you please confirm which PHP version you’re running?

We just upgrated php5 to php5.6 and it seems it solved the problem.

With full logging enabled, I see now this warning :
PHP Warning: Missing boundary in multipart/form-data POST data

I guess, Wordfence with PHP5 was blocking when those boundary is missing.

Thanks a lot @wfyann