File upload doesn’t work

  • Resolved lirichter

    (@lirichter)


    2 years, 2 months ago

    We have the problem that the file upload in our forms only works with files up to a maximum of 2MB.
    The size in the file upload field is set to 16MB and the maximum upload size to the server is also set to 16MB. I can upload images or PDF files in this size in our media library without any problems, but not in the forms.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    See Editing form template

    What content do you have in the Form tab panel?

    Thread Starter lirichter

    (@lirichter)

    Hi,

    I have chosen the file form-tag and set this options:
    [file* Bewerbungsunterlagen limit:15MB filetypes:.pdf]

    I have also this content in the Form Tab panel:
    Honeypot
    password
    Text
    E-Mail
    URL
    Telefon
    Zahl
    Datum
    Textfeld
    Drop-Down Menü
    Checkboxen
    Radio-Buttons
    Zustimmung
    Quiz
    Datei
    Senden

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    What happens if you change the form-tag to [file* Bewerbungsunterlagen limit:16mb filetypes:pdf] ?

    Thread Starter lirichter

    (@lirichter)

    I have also tested that, it didn’t work too.

    I think there is a problem with sending the form. When I add the documents to the field it still works, the error occurs only by sending the form.
    When I change the upload size to 5MB and try to add a pdf with 8 MB, then I directly get the message that the document is too big.
    But in my case I only get the error message when try to submit the form.

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    What error message do you get?

    Thread Starter lirichter

    (@lirichter)

    Hi,

    thank you for your support.
    We have now been able to find and solve the problem. It had to do with the mail sizes of our server.

Viewing 6 replies - 1 through 6 (of 6 total)
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