File upload

One thing you should check on is the “File Upload Location” setting in the Participants Database setting. This directory must exist and be writable.

You can check this using either your File Manager or FTP.

If that setting points to a directory that the application can’t upload the file to, the file upload will fail.

The location is the default: wp-content/uploads/participants-database/ and it is accessible and writable.

@trota OK, thanks. We’re still looking for something in the error log to indicate what the specific problem is.

Hello,

I can confirm the file upload field works via sign up now .
I changed the size limit and made sure the location was on default.

One thing that is not working at the moment is CSV upload. It says the file has been uploaded, File upload complete: 144 lines received.
The data is importing in the background, refresh the page to get the current status of the import. >>>> However, it is not updating with new records when refreshing.

I have been trying uploading the files multiple times and used “Get blank CSV since last week and can’t get new records in.

I confirm that image upload works in signup-form.

I have trouble uploading files (images) for participants. It used to work. I tried to adjust the directory rights, etc. but keep getting this error:

The configured uploads directory “/opt/bitnami/wordpress/wp-content/wp-content/uploads/sites/7/participants-database/” for Participants Database is not writable. This means that plugins file uploads will fail, check the Participants Database “File Upload Location” setting for the correct path.

There is one strange thing:
The configured directory for uploads is:
/wp-content/uploads/participants-database/
The link the images are uploaded is:
/wp-content/uploads/sites/7/participants-database/ (bitnami multisite)
The path in the error message is:
/opt/bitnami/wordpress/wp-content/wp-content/uploads/sites/7/participants-database/
= the path in the error message containes “wp-content” twice.

Can anyone help me fix this?

This really should be a new thread. Your problem is your multisite install is not using the correct path for uploads. If you ask this in a new thread, it could be helpful to other users.

I’m not sure why it’s doing that, I just tested multisite and the paths are correct there.

Try this: In the Participants Database settings under the advanced tab use the “File and Image Uploads Use WP Content Path” setting, then change your “File Upload Location” to “uploads/participants-database/” That might fix it.

Thank you. This did not help. I will open a new thread.