File size zero/corrupted
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Hello there,
some of the invoices doesn’t open it gives an error, when I digged more I found that the file size is zero which means its corrupted.
I’m using custom template to add custom checkout fields to the invoice, but I don’t think this is the case.
We have daily ~50+ orders, this issue occurs with one or two orders only but its still annoying as it cannot be generated againFiles directory: /wp-content/uploads/wpo_wcpdf_de8902911c059f9b711fda6c44e6f8e8/attachments
Order page (when click on PDF invoice): https://ibb.co/ByPP3w1
In directory: https://ibb.co/CWfRJKMRegards,
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From previous topics I gather that you are using the mpdf extension. Which version do you currently use? To get a complete picture of your setup, could you share your system status report from WooCommerce > Status > Get system report?
To find out more about any errors that might be occurring, can you go to WooCommerce > Status > Logs and then check for logs named
woocommerce-pdf-ips-mpdf
orwpo-wcpdf
and look for errors with a date corresponding with the corrupted invoices?Let us know what you find!
Hello dear,
Thats correct we generate arabic invoices as well, but the corrupted invoices has english title by the way not arabic. I checked the error logs but couldn’t find anything related to pdf thats the weird thing, I’ll keep monitoring anyway.this is the system report:
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Hide errors from visitors: ? ### Active Plugins (48) ### WPML Multilingual CMS: by OnTheGoSystems – 4.5.2 WooCommerce - Knet WebConnect: by Tap Payments – 2.2 WooCommerce Checkout & Account Field Editor: by ThemeLocation – 1.2.5 Advanced Access Manager: by Vasyl Martyniuk <[email protected]> – 6.8.0 AutomateWoo: by WooCommerce – 5.5.8 Bulk remove posts from category: by MasterNs – 3.2.1 Contact Form 7: by Takayuki Miyoshi – 5.5.4 Custom Api: by Bytefury – 1.0.0 Dokan - PDF Invoice: by weDevs – 1.2.1 Dokan: by weDevs – 3.3.7 Dokan Pro: by weDevs – 3.5.0 Envato Market: by Envato – 2.0.7 Flying Scripts by WP Speed Matters: by Gijo Varghese – 1.2.2 Google Ads & Marketing by Kliken: by Kliken – 1.0.8 Mailchimp for WooCommerce: by Mailchimp – 2.5.4 Milk smart link: by Matteo Manzinello – 0.3.0 Mobile Builder: by Rnlab.io – 1.4.2 Nextend Social Login: by Nextendweb – 3.1.3 Perfect Brands for WooCommerce: by QuadLayers – 2.0.5 PI WooCommerce order date time and type PRO: by PI Websolution – 3.3.6.1 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5 WooCommerce Tap Payment Gateway: by Waqas Zeeshan – 2.0 User Switching: by John Blackbourn & contributors – 1.5.8 Password Strength Settings for WooCommerce: by Daniel Santoro – 3.0.0 WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.13 Advanced Order Export For WooCommerce: by AlgolPlus – 3.2.2 Variation Swatches for WooCommerce - Pro: by Emran Ahmed – 1.1.18 Variation Swatches for WooCommerce: by Emran Ahmed – 1.1.19 WooCommerce Advanced Bulk Edit: by George Iron – 4.6.2.3 WooCommerce Buy One Get One Free: by Oscar Gare – 2.2.6 WooCommerce Multilingual: by OnTheGoSystems – 4.12.5 WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 2.12.1 WooCommerce PDF Invoices & Packing Slips + mPDF: by Ewout Fernhout – 2.3.0 WooCommerce PDF Invoices & Packing Slips Premium Templates: by Ewout Fernhout – 2.16.0 WooCommerce Points and Rewards: by WooCommerce – 1.7.6 WooCommerce Google Product Feed: by Ademti Software Ltd. – 10.5.1 WooCommerce Shipping & Tax: by WooCommerce – 1.25.22 WooCommerce: by Automattic – 6.1.1 Wordfence Security: by Wordfence – 7.5.8 Yoast SEO: by Team Yoast – 18.0 WP Crontrol: by John Blackbourn & crontributors – 1.12.0 WP REST Cache: by Acato – 2021.4.1 WP Offload SES Lite: by Delicious Brains – 1.4.6 Social Chat: by QuadLayers – 5.0.1 WPML Media: by OnTheGoSystems – 2.7.0 WPML String Translation: by OnTheGoSystems – 3.2.0 WP Overnight Sidekick: by Jeremiah Prummer Ewout Fernhout Michael Kluver – 2.4.0 YITH WooCommerce Wishlist: by YITH – 3.5.0 ### Inactive Plugins (3) ### Jetpack: by Automattic – 10.6 WooCommerce - Store Exporter: by Visser Labs – 2.7.1 WooSidebars: by WooCommerce – 1.4.5 ### Must Use Plugins (2) ### Kinsta Must-use Plugins: by Kinsta Team – 2.4.1 WP REST Cache - Must-Use Plugin: by Richard Korthuis - Acato – 2021.3.0 ### Settings ### API Enabled: ? Force SSL: – Currency: KWD (KD) Currency Position: left_space Thousand Separator: , Decimal Separator: . Number of Decimals: 3 Taxonomies: Product Types: bundle (bundle) external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? ### WC Pages ### Shop base: #64 - /shop/ Cart: #64387 - /cart/ Checkout: #64388 - /checkout/ My account: #64389 - /my-account/ Terms and conditions: #13253 - /delivery-policy/ ### Theme ### Name: Flatsome Child Version: 3.0 Author URL: Child Theme: ? Parent Theme Name: Flatsome Parent Theme Version: 3.15.3 Parent Theme Author URL: https://www.uxthemes.com/ WooCommerce Support: ? ### Templates ### Overrides: flatsome/woocommerce/archive-product.php flatsome/woocommerce/cart/cart-empty.php flatsome/woocommerce/cart/cart-shipping.php flatsome/woocommerce/cart/cart.php flatsome/woocommerce/checkout/form-checkout.php flatsome/woocommerce/checkout/form-coupon.php flatsome/woocommerce/checkout/terms.php flatsome/woocommerce/checkout/thankyou.php flatsome/woocommerce/content-product-cat.php flatsome/woocommerce/content-product.php flatsome/woocommerce/content-single-product.php flatsome/woocommerce/content-widget-product.php flatsome/woocommerce/global/breadcrumb.php flatsome/woocommerce/global/quantity-input.php flatsome/woocommerce/global/wrapper-end.php flatsome/woocommerce/global/wrapper-start.php flatsome/woocommerce/loop/loop-end.php flatsome/woocommerce/loop/loop-start.php flatsome/woocommerce/loop/pagination.php flatsome/woocommerce/loop/result-count.php flatsome/woocommerce/loop/sale-flash.php flatsome/woocommerce/myaccount/form-login.php flatsome/woocommerce/myaccount/navigation.php flatsome/woocommerce/notices/error.php flatsome/woocommerce/notices/notice.php flatsome/woocommerce/notices/success.php flatsome/woocommerce/product-searchform.php flatsome/woocommerce/single-product/photoswipe.php flatsome/woocommerce/single-product/price.php flatsome/woocommerce/single-product/product-image.php flatsome/woocommerce/single-product/product-thumbnails.php flatsome/woocommerce/single-product/rating.php flatsome/woocommerce/single-product/related.php flatsome/woocommerce/single-product/review.php flatsome/woocommerce/single-product/sale-flash.php flatsome/woocommerce/single-product/share.php flatsome/woocommerce/single-product/short-description.php flatsome/woocommerce/single-product/tabs/tabs.php flatsome/woocommerce/single-product/title.php flatsome/woocommerce/single-product/up-sells.php flatsome/woocommerce/single-product-reviews.php flatsome/woocommerce/single-product.php flatsome/woocommerce/content-product_cat.php ### WooCommerce Google Product Feed feeds ### 2b3f98c299196331: Google merchant centre product feed ??Type: google ??Category filter: - ??Categories: - ### WooCommerce Google Product Feed options ### Include variations in feed: Enabled Send "item group ID": - Expanded schema markup: - Debug key: c24902d9-0483-4ae1-9f06-30037fff78e1 ### WooCommerce Google Product Feed fields ### Title: Pre-populates from product product_title. Brand: Manufacturer Part Number (MPN): Product Type: Google Product Category: Size system: Availability (in stock products): Defaults to "in stock". Availability (backordered products): Defaults to "in stock". Availability (out of stock products): Defaults to "out of stock". ### Action Scheduler ### Canceled: 153 Oldest: 2022-01-07 11:45:02 +0000 Newest: 2022-02-06 15:00:17 +0000 Complete: 36,946 Oldest: 2022-01-07 05:09:02 +0000 Newest: 2022-02-07 05:03:59 +0000 Failed: 54 Oldest: 2021-08-19 05:46:08 +0000 Newest: 2021-12-23 13:27:52 +0000 Pending: 4 Oldest: 2022-02-08 00:18:03 +0000 Newest: 2022-02-10 09:12:36 +0000 ### Status report information ### Generated at: 2022-02-07 08:05:16 +03:00
Hi! Since you are using the Premium Templates extension, could you please send an email to [email protected]? This forum is only for the free plugin.
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