File selection for backup – folders don’t open so show files for selection

  • Resolved xjr1300

    (@xjr1300)


    1 month ago

    Hi Team,
    I’m having issues with selecting specific files for backup. The folder will not open when clicking on it.
    I tried on different websites and also in different browsers.
    How can I fix that?
    thank you,
    Angela

    • This topic was modified 1 month ago by xjr1300.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @xjr1300,

    Thank you for reaching out to us.

    To assist you better, could you please share the name of the directory you are trying to back up? Additionally, it would be helpful if you could provide a screen recording of the issue you’re experiencing while trying to select those files. This will enable us to understand the problem more clearly and assist you more effectively.

    You can upload the screen recording to any file-sharing platform and share the link with us. If you have any concerns about sharing the file publicly, feel free to send it directly here.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @xjr1300,

    It has been quite some time since our last communication, so we will mark this thread as resolved. Please open a new thread if you are still facing issues or have questions that you need us to answer.

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