File not uploading or updating

Hello @aldenzuck,

I’m sorry this is not working correctly for you. We can not recreate this error. Can you let me know what plugin you are using that provides this profile page? Can you test the shortcode on a page of it’s own and see i f it works there?

This issue sounds site-specific. You will need to rule out conflict with your other plugins or themes. Then let us know what you find.

With more information we can look closer at finding a solution.

Thanks,

Kim W

Hello, the plugin is Basic User Avatar. It didn’t work on a page of it’s own. I’ll see if I can test the plugins today

I disabled the plugins and it still doesn’t work.

When I click on update avatar, nothing happens, when I go to try and refresh the page is asks if I want to resubmit. Could this be because of a server side or caching issue? What do you think is the best way to solve this?

Hello,

Can you share our Site Health Information with us so that I can look further into this for you?

The following steps retrieve your Site Health Info in the WordPress admin:

1. Navigate to Tools > Site Health in the WordPress admin.
2. Click on the “Info” tab.
3. Click the button to “Copy site info to clipboard”.

The entire output of your Site Health is now copied to your clipboard.

You can paste this information (CTRL+V or CMD ?+V) into this thread and hit submit.

Kim W

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user_language: en_US
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permalink: /%postname%/
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Twenty Twenty-One: version: 2.1, author: the WordPress team
Twenty Twenty-Three: version: 1.3, author: the WordPress team
Twenty Twenty-Two: version: 1.6, author: the WordPress team wp-mu-plugins (1)

WordPress automation by Installatron: author: (undefined), version: (undefined) wp-plugins-active (42)

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All In One WP Security: version: 5.2.5, author: All In One WP Security & Firewall Team
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Client Portal by Laura Elizabeth: version: 4.16.4, author: Laura Elizabeth (latest version: 4.16.7)
Code Snippets: version: 3.6.2, author: Code Snippets Pro
Elementor: version: 3.19.0, author: Elementor.com
Elementor Pro: version: 3.18.2, author: Elementor.com (latest version: 3.19.0)
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Essential Addons for Elementor: version: 5.9.7, author: WPDeveloper
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WooCommerce Checkout Manager: version: 7.4.3, author: QuadLayers
WP-Optimize - Clean, Compress, Cache: version: 3.2.22, author: David Anderson, Ruhani Rabin, Team Updraft (latest version: 3.3.0)
WP-Sweep: version: 1.1.8, author: Lester 'GaMerZ' Chan
WP All Export - WooCommerce Export Add-On Pro: version: 1.0.9, author: Soflyy
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Really Simple SSL: version: 7.2.2, author: Really Simple Plugins code-snippets (8)

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snippet-11: name: Open Product Page in a New Tab, scope: global, modified: 2023-08-06 17:30:27
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snippet-14: name: Facebook Pixel - Complete Registration, scope: content, modified: 2023-09-06 02:18:46
snippet-15: name: Facebook Pixel - Purchase, scope: content, modified: 2023-09-06 02:24:22
snippet-21: name: Remove Trial Period for Current or Past members, scope: global, modified: 2024-01-24 22:23:35
snippet-22: name: Clear Cart after Order, scope: global, modified: 2024-01-25 01:04:51 wp-media

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wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable pmpro

pmpro-cron-jobs: pmpro_cron_expire_memberships (2024-01-31 22:35:22) |
pmpro_cron_expiration_warnings (2024-01-31 22:35:23) |
pmpro_cron_admin_activity_email (2024-02-01 10:30:00) |
pmpro_cron_delete_tmp (2024-02-01 10:30:00) |
pmpro_cron_stripe_subscription_updates (2024-02-01 21:35:22) |
pmpro_cron_credit_card_expiring_warnings (2024-03-02 09:35:22) |
pmpro_license_check_key (2024-03-02 09:35:22)
pmpro-gateway: Stripe (Stripe Connect) [stripe:stripe-connect]
pmpro-gateway-env: Sandbox/Testing [sandbox]
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billing: https://app.boostboxpr.com/dashboard-billing/
cancel: https://app.boostboxpr.com/dashboard-cancel/
checkout: https://app.boostboxpr.com/start-membership/
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invoice: https://app.boostboxpr.com/dashboard-invoices/
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Login: Account – Login (ID#3298) | https://app.boostboxpr.com/?page_id=3298
Register: Account – Register (ID#3327) | https://app.boostboxpr.com/?page_id=3327
Members: Members (ID#3167) | https://app.boostboxpr.com/?page_id=3167
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Account: (ID#3216) |
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um-default_homepage: Yes
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um-auto_approve_act: Redirect to profile
um-after_login: Redirect to WordPress Admin
um-after_logout: Go to Homepage
um-after_delete: Go to Homepage ultimate-member-subscriber

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um-can_access_private_profile: No
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um-after_logout: Go to Homepage
um-after_delete: Go to Homepage ultimate-member-leco_client

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um-can_delete_everyone: No
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um-can_delete_profile: No
um-can_view_all: No
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um-checkmail_action: Redirect to URL
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um-url_email_activate: https://www.app.boostboxpr.com/registered/
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um-after_logout: Go to Homepage
um-after_delete: Go to Homepage ultimate-member-customer

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um-can_not_see_adminbar: Yes
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um-can_delete_everyone: No
um-can_edit_profile: No
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um-can_access_private_profile: No
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um-after_delete: Go to Homepage ultimate-member-forms

um-forms:
ID#3770: Funnel A Registration
ID#3161: Default Profile
ID#3160: Default Login
ID#3159: Default Registration ultimate-member-3770

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um-register_role: Default
um-register_template: Default
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title: E-mail Address
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label: E-mail Address (Verification Required)
placeholder: E-mail Address
public: 1
validate: unique_email
required: 1
editable: 1
um-field_user_password:
in_row: _um_row_1
in_sub_row: 0
in_column: 1
in_group:
type: password
metakey: user_password
position: 6
title: Password
min_chars: 8
max_chars: 30
visibility: all
label: Account Password
placeholder: Password
public: 1
force_confirm_pass: 1
required: 1
editable: 1
um-field_first_name:
in_row: _um_row_1
in_sub_row: 0
in_column: 1
in_group:
type: text
metakey: first_name
position: 1
title: First Name
visibility: all
label: First Name
placeholder: First Name
public: 1
required: 1
editable: 1
um-field_last_name:
in_row: _um_row_1
in_sub_row: 0
in_column: 1
in_group:
type: text
metakey: last_name
position: 2
title: Last Name
visibility: all
label: Last Name
placeholder: Last Name
public: 1
required: 1
editable: 1
um-field_user_login:
in_row: _um_row_1
in_sub_row: 0
in_column: 1
in_group:
type: text
metakey: user_login
position: 5
title: Username
min_chars: 3
visibility: all
label: Username
placeholder: Username
public: 1
validate: unique_username
max_chars: 24
required: 1
editable:
um-field_mobile_number:
in_row: _um_row_1
in_sub_row: 0
in_column: 1
in_group:
type: tel
metakey: mobile_number
position: 4
title: Mobile Number
visibility: all
label: Mobile Number
public: -3
roles: a:1:{i:0;s:13:"administrator";}
validate: phone_number
required: 1
editable: 1
icon: um-faicon-mobile
um-field__um_row_1:
sub_rows: 1
cols: 1
type: row
id: _um_row_1
text_color: #0a0a0a
padding: 0px 0px 0px 0px
margin: 0px 0px 30px 0px
border: 0px 0px 0px 0px
borderradius: 0px
borderstyle: solid
origin: _um_row_1 ultimate-member-3161

um-form-shortcode: [ultimatemember form_id="3161"]
um-mode: profile
um-profile_role: All
um-profile_template: Default
um-profile_primary_btn_word: Update Profile
um-profile_cover_enabled: No
um-profile_disable_photo_upload: No
um-profile_photo_required: No
um-profile_show_name: No
um-profile_show_social_links: No
um-profile_show_bio: No
um-field_user_url:
in_row: _um_row_1
in_sub_row: 0
in_column: 1
in_group:
type: url
metakey: user_url
position: 1
title: Website URL
visibility: all
label: Website URL
url_target: _blank
url_rel: nofollow
public: 1
validate: url
editable: 1
um-field_facebook:
title: Facebook
metakey: facebook
type: url
label: Facebook
required: 0
public: 1
editable: 1
url_target: _blank
url_rel: nofollow
icon: um-faicon-facebook
validate: facebook_url
url_text: Facebook
advanced: social
color: #3B5999
match: https://facebook.com/
position: 3
in_row: _um_row_1
in_sub_row: 0
in_column: 1
in_group:
um-field_twitter:
title: Twitter
metakey: twitter
type: url
label: Twitter
required: 0
public: 1
editable: 1
url_target: _blank
url_rel: nofollow
icon: um-faicon-twitter
validate: twitter_url
url_text: Twitter
advanced: social
color: #4099FF
match: https://twitter.com/
position: 4
in_row: _um_row_1
in_sub_row: 0
in_column: 1
in_group:
um-field_linkedin:
title: LinkedIn
metakey: linkedin
type: url
label: LinkedIn
required: 0
public: 1
editable: 1
url_target: _blank
url_rel: nofollow
icon: um-faicon-linkedin
validate: linkedin_url
url_text: LinkedIn
advanced: social
color: #0976b4
match: https://linkedin.com/
position: 5
in_row: _um_row_1
in_sub_row: 0
in_column: 1
in_group:
um-field_instagram:
title: Instagram
metakey: instagram
type: url
label: Instagram
required: 0
public: 1
editable: 1
url_target: _blank
url_rel: nofollow
icon: um-faicon-instagram
validate: instagram_url
url_text: Instagram
advanced: social
color: radial-gradient(circle at 30% 107%, #fdf497 0%, #fdf497 5%, #fd5949 45%,#d6249f 60%,#285AEB 90%)
match: https://instagram.com/
position: 6
in_row: _um_row_1
in_sub_row: 0
in_column: 1
in_group:
um-field_description:
title: Biography
metakey: description
type: textarea
label: Biography
html: 0
required: 0
public: 1
editable: 1
max_words: 40
placeholder: Enter a bit about yourself…
position: 2
in_row: _um_row_1
in_sub_row: 0
in_column: 1
in_group:
um-field__um_row_1:
sub_rows: 1
cols: 1
type: row
id: _um_row_1
padding: 0px 0px 0px 0px
margin: 0px 0px 30px 0px
border: 0px 0px 0px 0px
borderradius: 0px
borderstyle: solid
bordercolor: #0a0a0a
origin: _um_row_1 ultimate-member-3160

um-form-shortcode: [ultimatemember form_id="3160"]
um-mode: login
um-login_template: Default
um-login_primary_btn_word: Login
um-login_forgot_pass_link: Yes
um-login_show_rememberme: Yes
um-login_after_login: Default
um-field_username:
title: Username or E-mail
metakey: username
type: text
label: Username or E-mail
required: 1
public: 1
editable: 0
validate: unique_username_or_email
position: 1
in_row: _um_row_1
in_sub_row: 0
in_column: 1
in_group:
um-field_user_password:
title: Password
metakey: user_password
type: password
label: Password
required: 1
public: 1
editable: 1
min_chars: 8
max_chars: 30
force_good_pass: 1
force_confirm_pass: 1
position: 2
in_row: _um_row_1
in_sub_row: 0
in_column: 1
in_group:
um-field__um_row_1:
type: row
id: _um_row_1
sub_rows: 1
cols: 1
origin: _um_row_1 ultimate-member-3159

um-form-shortcode: [ultimatemember form_id="3159"]
um-mode: register
um-register_role: Default
um-register_template: Default
um-register_primary_btn_word: Register
um-register_use_gdpr: No
um-field_user_login:
in_row: _um_row_1
in_sub_row: 0
in_column: 1
in_group:
type: text
metakey: user_login
position: 5
title: Username
min_chars: 3
visibility: all
label: Username
placeholder: Username
public: 1
validate: unique_username
max_chars: 24
required: 1
editable:
um-field_user_email:
in_row: _um_row_1
in_sub_row: 0
in_column: 1
in_group:
type: text
metakey: user_email
position: 3
title: E-mail Address
visibility: all
label: E-mail Address (Verification Required)
placeholder: E-mail Address
public: 1
validate: unique_email
required: 1
editable: 1
um-field_user_password:
in_row: _um_row_1
in_sub_row: 0
in_column: 1
in_group:
type: password
metakey: user_password
position: 6
title: Password
min_chars: 8
max_chars: 30
visibility: all
label: Password
placeholder: Password
public: 1
force_confirm_pass: 1
required: 1
editable: 1
um-field_first_name:
in_row: _um_row_1
in_sub_row: 0
in_column: 1
in_group:
type: text
metakey: first_name
position: 1
title: First Name
visibility: all
label: First Name
placeholder: First Name
public: 1
required: 1
editable: 1
um-field_last_name:
in_row: _um_row_1
in_sub_row: 0
in_column: 1
in_group:
type: text
metakey: last_name
position: 2
title: Last Name
visibility: all
label: Last Name
placeholder: Last Name
public: 1
required: 1
editable: 1
um-field_mobile_number:
in_row: _um_row_1
in_sub_row: 0
in_column: 1
in_group:
type: tel
metakey: mobile_number
position: 4
title: Mobile Number
visibility: all
label: Mobile Number
placeholder: Mobile Number
public: -3
roles: a:1:{i:0;s:13:"administrator";}
validate: phone_number
required: 1
editable: 1
icon: um-faicon-mobile
um-field_um_block_3159_8:
in_row: _um_row_1
in_sub_row: 0
in_column: 1
in_group:
type: block
metakey: um_block_3159_8
position: 8
title: SMS Consent
visibility: all
public: 1
content: By clicking "Register" and registering on Boost Box PR,  you agree to receive SMS communications about our services. You can opt out at any time by replying with "stop".
um-field_how_did_you_find_us_bbpr:
in_row: _um_row_1
in_sub_row: 0
in_column: 1
in_group:
type: radio
metakey: how_did_you_find_us_bbpr
position: 7
title: How Did You Find Us?
options: a:7:{i:0;s:8:"Facebook";i:1;s:9:"Instagram";i:2;s:5:"Email";i:3;s:13:"Google Search";i:4;s:9:"Google Ad";i:5;s:15:"Direct/Referral";i:6;s:5:"Other";}
visibility: all
label: How did you find us?
public: 1
required: 1
editable: 1
um-field__um_row_1:
sub_rows: 1
cols: 1
type: row
id: _um_row_1
text_color: #0a0a0a
padding: 0px 0px 0px 0px
margin: 0px 0px 30px 0px
border: 0px 0px 0px 0px
borderradius: 0px
borderstyle: solid
origin: _um_row_1 ultimate-member-directories

um-directory:
ID#3162: Members ultimate-member-directory-3162

um-directory-shortcode: [ultimatemember_directory id="3162"]
um-directory_template: Default
um-directory-view_types: grid
um-directory-default_view: grid
um-directory-roles: All
um-directory-has_profile_photo: No
um-directory-has_cover_photo: No
um-directory-show_these_users: undefined
um-directory-exclude_these_users: undefined
um-directory-sortby: New users first
um-directory-profile_photo: Yes
um-directory-cover_photos: Yes
um-directory-show_name: Yes
um-directory-show_tagline: No
um-directory-show_userinfo: No
um-directory-show_social: No
um-directory-search: No
um-directory-filters: No
um-directory-filters_expanded: No
um-directory-must_search: No
um-directory-max_users: undefined
um-directory-profiles_per_page: 12
um-directory-profiles_per_page_mobile: 6
um-directory-directory_header: {total_users} Members
um-directory-directory_header_single: {total_users} Member
um-directory-directory_no_users: We are sorry. We cannot find any users who match your search criteria.

Hello,

Thank you for providing this information.
Caching can cause many issues, but “mostly” hosts do not cache pages for logged-in users. While we look closer, you can ask your host if they are doing this.

Thank you for your patience as we review the errors created on the profile page when trying to upload the image.

Kim W

Will do. I do have a caching plugin, but after deactivating it it still wouldn’t work right.

“For cPanel hosting plans we don’t use any caching options on our end (unless you have a firewall, or CDN or something added to your hosting plan)

But I can’t see Website Security product in your account which has firewall”

Hello,

Thanks for your patience.

The only way we can replicate this behavior is if the “Upload File Types” setting does not include your file type.

Can you take a look under your network Settings tab?
https://ibb.co/6g9mHsn

Kim W

https://ibb.co/R9hYRvg

Also, it won’t let me upload an avatar on the back-end as well