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Resolved justme
(@anilar)

1 month, 2 weeks ago

Hello,

I have an e-commerce which includes digital downloads and it used to work but suddenly, when people now purchase a digital and they go to link to download, it says “file not found. go to shop”

I checked all the permissions to directories and everything I could see as problem but nothing. Still there’s an issue. How can I solve this? It affects by business.

thank you!

The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 15 total)

Plugin Support Beauty of Code (woo-hc)
(@beautyofcode)

1 month, 2 weeks ago
Hey @anilar ,

What File download method are you currently using? Can you please share a screenshot of the WooCommerce → Products → Downloadable products page.

Snipboard.io?can be used for easily sharing screenshots. Please follow the instructions on that page, then paste the URL in your reply here.

I’d also like to take a closer look at your sites current environment and any errors that may pinpoint the cause of the issue. Could you please share the following:
- System Status Report: You can find this via?WooCommerce?→?Status. Select?Get system report?and then?Copy for Support.
- Fatal Error Log: Please share any?fatal error logs?(if any) found under?WooCommerce?→?Status?→?Logs
Cheers,
Thread Starter justme
(@anilar)

1 month, 1 week ago
Hello, thank you for your reply.

https://snipboard.io/L1aCvo.jpg

I don’s see fatal errors related to this, errors I found are like this https://snipboard.io/iP6MWo.jpg
```
WordPress Environment WordPress address (URL): https://www.miravisualart.com Site address (URL): https://www.miravisualart.com WC Version: 9.3.3 Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site. Action Scheduler Version: ? 3.8.1 Log Directory Writable: ? WP Version: 6.6.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – Server Environment Server Info: Apache PHP Version: 8.2.21 PHP Post Max Size: 25 MB PHP Time Limit: 120 PHP Max Input Vars: 1000 cURL Version: 7.68.0 OpenSSL/1.1.1f SUHOSIN Installed: – MySQL Version: 8.0.36-28 Max Upload Size: 25 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? Database WC Database Version: 9.3.3 WC Database Prefix: wp48904_ Total Database Size: 169.27MB Database Data Size: 124.48MB Database Index Size: 44.79MB wp48904_woocommerce_sessions: Data: 6.02MB + Index: 0.22MB + Engine InnoDB wp48904_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp48904_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp48904_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp48904_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp48904_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp48904_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp48904_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp48904_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp48904_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp48904_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp48904_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp48904_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp48904_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_access: Data: 0.06MB + Index: 0.00MB + Engine InnoDB ps_accessory: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_address: Data: 0.02MB + Index: 0.09MB + Engine InnoDB ps_address_format: Data: 0.06MB + Index: 0.00MB + Engine InnoDB ps_admin_filter: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_advice: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_advice_lang: Data: 0.11MB + Index: 0.00MB + Engine InnoDB ps_alias: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_api_access: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_attachment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_attachment_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_attribute: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_attribute_group: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_attribute_group_lang: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_attribute_group_shop: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_attribute_lang: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_attribute_shop: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_authorization_role: Data: 0.11MB + Index: 0.08MB + Engine InnoDB ps_authorized_application: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_blockwishlist_statistics: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_carrier: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_carrier_group: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_carrier_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_carrier_shop: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_carrier_tax_rules_group_shop: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_carrier_zone: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_cart: Data: 0.02MB + Index: 0.16MB + Engine InnoDB ps_cart_cart_rule: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_cart_product: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_cart_rule: Data: 0.02MB + Index: 0.09MB + Engine InnoDB ps_cart_rule_carrier: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_cart_rule_combination: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_cart_rule_country: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_cart_rule_group: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_cart_rule_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_cart_rule_product_rule: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_cart_rule_product_rule_group: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_cart_rule_product_rule_value: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_cart_rule_shop: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_category: Data: 0.02MB + Index: 0.09MB + Engine InnoDB ps_category_group: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_category_lang: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_category_product: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_category_shop: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_cms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_cms_category: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_cms_category_lang: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_cms_category_shop: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_cms_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_cms_role: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_cms_role_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_cms_shop: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_condition: Data: 0.08MB + Index: 0.00MB + Engine InnoDB ps_condition_advice: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_configuration: Data: 0.06MB + Index: 0.08MB + Engine InnoDB ps_configuration_kpi: Data: 0.02MB + Index: 0.05MB + Engine InnoDB ps_configuration_kpi_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_configuration_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_connections: Data: 0.02MB + Index: 0.05MB + Engine InnoDB ps_connections_page: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_connections_source: Data: 0.02MB + Index: 0.06MB + Engine InnoDB ps_contact: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_contact_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_contact_shop: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_country: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_country_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_country_shop: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_currency: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_currency_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_currency_shop: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_customer: Data: 0.02MB + Index: 0.09MB + Engine InnoDB ps_customer_group: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_customer_message: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_customer_message_sync_imap: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_customer_session: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_customer_thread: Data: 0.02MB + Index: 0.09MB + Engine InnoDB ps_customization: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_customization_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_customization_field_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_customized_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_date_range: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_delivery: Data: 0.02MB + Index: 0.06MB + Engine InnoDB ps_emailsubscription: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_employee: Data: 0.02MB + Index: 0.05MB + Engine InnoDB ps_employee_account: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_employee_session: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_employee_shop: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_eventbus_deleted_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_eventbus_incremental_sync: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_eventbus_job: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_eventbus_type_sync: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_fb_category_match: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_feature: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_feature_flag: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_feature_lang: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_feature_product: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_feature_shop: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_feature_value: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_feature_value_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_ganalytics: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_ganalytics_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_gender: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_gender_lang: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_group: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_group_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_group_reduction: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_group_shop: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_gsitemap_sitemap: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_guest: Data: 0.02MB + Index: 0.05MB + Engine InnoDB ps_homeslider: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_homeslider_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_homeslider_slides_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_hook: Data: 0.22MB + Index: 0.08MB + Engine InnoDB ps_hook_alias: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_hook_module: Data: 0.02MB + Index: 0.05MB + Engine InnoDB ps_hook_module_exceptions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_image: Data: 0.02MB + Index: 0.05MB + Engine InnoDB ps_image_lang: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_image_shop: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_image_type: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_import_match: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_info: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_info_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_info_shop: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_lang_shop: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_layered_category: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_layered_filter: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_layered_filter_block: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_layered_filter_shop: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_layered_indexable_attribute_group: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_layered_indexable_attribute_group_lang_value: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_layered_indexable_attribute_lang_value: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_layered_indexable_feature: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_layered_indexable_feature_lang_value: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_layered_indexable_feature_value_lang_value: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_layered_price_index: Data: 0.02MB + Index: 0.05MB + Engine InnoDB ps_layered_product_attribute: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_link_block: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_link_block_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_link_block_shop: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_linksmenutop: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_linksmenutop_lang: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_log: Data: 0.06MB + Index: 0.00MB + Engine InnoDB ps_mail: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_mailalert_customer_oos: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_manufacturer: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_manufacturer_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_manufacturer_shop: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_mbe_shipping_mdp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_mbe_shipping_order: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_mbe_shipping_pickup_address: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_mbe_shipping_pickup_batch: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_mbe_shipping_rates_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_mbe_shipping_standard_package_product: Data: 0.02MB + Index: 0.05MB + Engine InnoDB ps_mbe_shipping_standard_packages: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_mbeshippingrate: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_mbo_api_config: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_memcached_servers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_message: Data: 0.02MB + Index: 0.06MB + Engine InnoDB ps_message_readed: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_meta_lang: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_module: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_module_access: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_module_carrier: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_module_country: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_module_currency: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_module_group: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_module_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_module_preference: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_module_shop: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_operating_system: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_order_carrier: Data: 0.02MB + Index: 0.05MB + Engine InnoDB ps_order_cart_rule: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_order_detail: Data: 0.02MB + Index: 0.08MB + Engine InnoDB ps_order_detail_tax: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_order_history: Data: 0.02MB + Index: 0.05MB + Engine InnoDB ps_order_invoice: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_order_invoice_payment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_order_invoice_tax: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_order_message: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_order_message_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_order_payment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_order_return: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_order_return_detail: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_order_return_state: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_order_return_state_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_order_slip: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_order_slip_detail: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_order_state: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_order_state_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_orders: Data: 0.02MB + Index: 0.20MB + Engine InnoDB ps_pack: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_page: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_page_type: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_page_viewed: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_pagenotfound: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_product: Data: 0.02MB + Index: 0.13MB + Engine InnoDB ps_product_attachment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_product_attribute: Data: 0.02MB + Index: 0.08MB + Engine InnoDB ps_product_attribute_combination: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_product_attribute_image: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_product_attribute_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_product_attribute_shop: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_product_carrier: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_product_comment: Data: 0.02MB + Index: 0.05MB + Engine InnoDB ps_product_comment_criterion: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_product_comment_criterion_category: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_product_comment_criterion_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_product_comment_criterion_product: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_product_comment_grade: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_product_comment_report: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_product_comment_usefulness: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_product_country_tax: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_product_download: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_product_group_reduction_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_product_lang: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_product_sale: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_product_shop: Data: 0.02MB + Index: 0.05MB + Engine InnoDB ps_product_supplier: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_product_tag: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_profile: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_profile_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_pscheckout_cart: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_pscheckout_funding_source: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_pscheckout_order_matrice: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_psgdpr_consent: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_psgdpr_consent_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_psgdpr_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_psreassurance: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_psreassurance_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_psxdesign_color: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_psxdesign_colors_palette: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_psxdesign_fonts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_psxdesign_logo: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_quick_access: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_quick_access_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_range_price: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_range_weight: Data: 0.02MB + Index: 0.02MB + Engine 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Hide errors from visitors: ? Active Plugins (32) Site Assistant: by – 1.0.0 Aruba HiSpeed Cache: by Aruba.it – 2.0.18 Product Feed Manager for WooCommerce: by RexTheme – 7.4.19 CookieYes | GDPR Cookie Consent: by CookieYes – 3.2.6 Easy Digital Downloads: by Easy Digital Downloads – 3.3.4 ELEX Bulk Edit Products, Prices & Attributes for Woocommerce: by ELEXtensions – 3.2.0 ELEX Minimum Order Amount for WooCommerce: by ELEXtensions – 2.0.1 Extendify - Onboarding e Assistente AI per WordPress: by Extendify – 1.15.2 Facebook for WooCommerce: by Facebook – 3.2.10 Feed Them Social - Social Media Feeds, Video, and Photo Galleries: by SlickRemix – 4.3.1 Forminator: by WPMU DEV – 1.35.1 Google Language Translator: by Translate AI Multilingual Solutions – 6.0.20 Google for WooCommerce: by WooCommerce – 2.8.6 Jetpack: by Automattic – 13.9 Kubio: by ExtendThemes – 2.3.3 Newsletter: by Stefano Lissa The Newsletter Team – 8.5.5 WowStore Pro: by wpxpo – 2.0.5 WowStore: by Il team di WowStore – 4.0.7 Remove Footer Credit: by WPChill – 1.0.14 WooCommerce.com Update Manager: by Automattic – 1.0.3 WooPayments: by WooCommerce – 8.3.0 WooCommerce PayPal Payments: by WooCommerce – 2.9.2 WooCommerce: by Automattic – 9.3.3 Importatore WordPress: by wordpressdotorg – 0.8.2 Yoast SEO: by Team Yoast – 23.5 WP Content Copy Protection & No Right Click: by wp-buy – 3.5.9 WP Mail SMTP: by WP Mail SMTP – 4.1.1 Widgets for Google Reviews: by Trustindex.io – 12.2 WP Statistics: by VeronaLabs – 14.10.2 Social Chat: by QuadLayers – 7.4.6 WPForms Lite: by WPForms – 1.9.1.3 WPS Hide Login: by WPServeur NicolasKulka wpformation – 1.9.16.7 Inactive Plugins (2) SEOPress: by The SEO Guys at SEOPress – 8.2 WP File Manager: by mndpsingh287 – 8.0 Must Use Plugins (1) Aruba WordPress checker: by https://www.aruba.it – 15 Settings Legacy API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: right_space Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? Enforce Approved Product Download Directories: ? HPOS feature enabled: ? Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore HPOS data sync enabled: – Logging Enabled: ? Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 days Level threshold: – Log directory size: 2 MB WC Pages Shop base: #4322 - / Cart: #4323 - /carrello/ - Contains the woocommerce/cart block Checkout: #7320 - /checkout/ - Contains the woocommerce/checkout block My account: #4325 - /mio-account/ Terms and conditions: #7372 - /privacy-policy/ Theme Name: Niveau Version: 1.0.13 Author URL: https://kubiobuilder.com Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? Templates Overrides: – WooPayments Version: 8.3.0 Connected to WPCOM: Yes WPCOM Blog ID: 229612120 Account ID: acct_1OpFeCCGeiPRKgC8 Payment Gateway: Enabled Test Mode: Disabled Enabled APMs: card WooPay: Not eligible Apple Pay / Google Pay: Enabled (product,cart,checkout) Fraud Protection Level: basic Multi-currency: Disabled Auth and Capture: Enabled Documents: Enabled Logging: Enabled WooCommerce PayPal Payments Onboarded: ? Shop country code: IT WooCommerce currency supported: ? Advanced Card Processing available in country: ? Pay Later messaging available in country: ? Webhook status: ? PayPal Vault enabled: – ACDC Vault enabled: – Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – Subscriptions Mode: Disabled PayPal Shipping Callback: ? Apple Pay: ? Google Pay: ? Fastlane: – Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customize-store customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks pattern-toolkit-full-composability product-custom-fields remote-inbox-notifications remote-free-extensions payment-gateway-suggestions printful shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page launch-your-store Disabled Features: experimental-blocks minified-js product-pre-publish-modal settings async-product-editor-category-field product-editor-template-system blueprint reactify-classic-payments-settings Daily Cron: ? Next scheduled: 2024-10-10 15:59:26 +00:00 Options: ? Notes: 92 Onboarding: completed Action Scheduler Complete: 2,030 Oldest: 2024-09-09 06:05:30 +0000 Newest: 2024-10-10 05:45:36 +0000 Failed: 20 Oldest: 2024-02-16 12:43:09 +0000 Newest: 2024-10-01 18:02:58 +0000 Pending: 21 Oldest: 2024-10-10 05:46:36 +0000 Newest: 2024-10-16 16:13:18 +0000 Status report information Generated at: 2024-10-10 05:45:50 +00:00 
```
Thread Starter justme
(@anilar)

1 month, 1 week ago

WordPress Environment WordPress address (URL): https://www.miravisualart.com Site address (URL): https://www.miravisualart.com WC Version: 9.3.3 Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site. Action Scheduler Version: ? 3.8.1 Log Directory Writable: ? WP Version: 6.6.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – Server Environment Server Info: Apache PHP Version: 8.2.21 PHP Post Max Size: 25 MB PHP Time Limit: 120 PHP Max Input Vars: 1000 cURL Version: 7.68.0 OpenSSL/1.1.1f SUHOSIN Installed: – MySQL Version: 8.0.36-28 Max Upload Size: 25 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? Database WC Database Version: 9.3.3 WC Database Prefix: wp48904_ Total Database Size: 169.27MB Database Data Size: 124.48MB Database Index Size: 44.79MB wp48904_woocommerce_sessions: Data: 6.02MB + Index: 0.22MB + Engine InnoDB wp48904_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp48904_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp48904_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp48904_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp48904_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp48904_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp48904_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp48904_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp48904_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp48904_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp48904_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp48904_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp48904_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_access: Data: 0.06MB + Index: 0.00MB + Engine InnoDB ps_accessory: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_address: Data: 0.02MB + Index: 0.09MB + Engine InnoDB ps_address_format: Data: 0.06MB + Index: 0.00MB + Engine InnoDB ps_admin_filter: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_advice: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_advice_lang: Data: 0.11MB + Index: 0.00MB + Engine InnoDB ps_alias: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_api_access: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_attachment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_attachment_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_attribute: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_attribute_group: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_attribute_group_lang: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_attribute_group_shop: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_attribute_lang: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_attribute_shop: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_authorization_role: Data: 0.11MB + Index: 0.08MB + Engine InnoDB ps_authorized_application: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_blockwishlist_statistics: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_carrier: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_carrier_group: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_carrier_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_carrier_shop: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_carrier_tax_rules_group_shop: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_carrier_zone: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_cart: Data: 0.02MB + Index: 0.16MB + Engine InnoDB ps_cart_cart_rule: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_cart_product: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_cart_rule: Data: 0.02MB + Index: 0.09MB + Engine InnoDB ps_cart_rule_carrier: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_cart_rule_combination: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_cart_rule_country: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_cart_rule_group: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_cart_rule_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_cart_rule_product_rule: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_cart_rule_product_rule_group: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_cart_rule_product_rule_value: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_cart_rule_shop: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_category: Data: 0.02MB + Index: 0.09MB + Engine InnoDB ps_category_group: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_category_lang: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_category_product: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_category_shop: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_cms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_cms_category: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_cms_category_lang: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_cms_category_shop: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_cms_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_cms_role: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_cms_role_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_cms_shop: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_condition: Data: 0.08MB + Index: 0.00MB + Engine InnoDB ps_condition_advice: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_configuration: Data: 0.06MB + Index: 0.08MB + Engine InnoDB ps_configuration_kpi: Data: 0.02MB + Index: 0.05MB + Engine InnoDB ps_configuration_kpi_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_configuration_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_connections: Data: 0.02MB + Index: 0.05MB + Engine InnoDB ps_connections_page: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_connections_source: Data: 0.02MB + Index: 0.06MB + Engine InnoDB ps_contact: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_contact_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_contact_shop: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_country: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_country_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_country_shop: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_currency: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_currency_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_currency_shop: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_customer: Data: 0.02MB + Index: 0.09MB + Engine InnoDB ps_customer_group: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_customer_message: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_customer_message_sync_imap: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_customer_session: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_customer_thread: Data: 0.02MB + Index: 0.09MB + Engine InnoDB ps_customization: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_customization_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_customization_field_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_customized_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_date_range: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_delivery: Data: 0.02MB + Index: 0.06MB + Engine InnoDB ps_emailsubscription: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_employee: Data: 0.02MB + Index: 0.05MB + Engine InnoDB ps_employee_account: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_employee_session: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_employee_shop: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_eventbus_deleted_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_eventbus_incremental_sync: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_eventbus_job: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_eventbus_type_sync: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_fb_category_match: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_feature: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_feature_flag: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_feature_lang: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_feature_product: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_feature_shop: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_feature_value: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_feature_value_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_ganalytics: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_ganalytics_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_gender: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_gender_lang: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_group: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_group_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_group_reduction: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_group_shop: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_gsitemap_sitemap: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_guest: Data: 0.02MB + Index: 0.05MB + Engine InnoDB ps_homeslider: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_homeslider_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_homeslider_slides_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_hook: Data: 0.22MB + Index: 0.08MB + Engine InnoDB ps_hook_alias: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_hook_module: Data: 0.02MB + Index: 0.05MB + Engine InnoDB ps_hook_module_exceptions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_image: Data: 0.02MB + Index: 0.05MB + Engine InnoDB ps_image_lang: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_image_shop: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_image_type: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_import_match: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_info: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_info_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_info_shop: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_lang_shop: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_layered_category: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_layered_filter: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_layered_filter_block: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_layered_filter_shop: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_layered_indexable_attribute_group: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_layered_indexable_attribute_group_lang_value: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_layered_indexable_attribute_lang_value: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_layered_indexable_feature: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_layered_indexable_feature_lang_value: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_layered_indexable_feature_value_lang_value: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_layered_price_index: Data: 0.02MB + Index: 0.05MB + Engine InnoDB ps_layered_product_attribute: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_link_block: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_link_block_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_link_block_shop: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_linksmenutop: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_linksmenutop_lang: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_log: Data: 0.06MB + Index: 0.00MB + Engine InnoDB ps_mail: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_mailalert_customer_oos: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_manufacturer: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_manufacturer_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_manufacturer_shop: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_mbe_shipping_mdp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_mbe_shipping_order: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_mbe_shipping_pickup_address: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_mbe_shipping_pickup_batch: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_mbe_shipping_rates_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_mbe_shipping_standard_package_product: Data: 0.02MB + Index: 0.05MB + Engine InnoDB ps_mbe_shipping_standard_packages: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_mbeshippingrate: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_mbo_api_config: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_memcached_servers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_message: Data: 0.02MB + Index: 0.06MB + Engine InnoDB ps_message_readed: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_meta_lang: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_module: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_module_access: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_module_carrier: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_module_country: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_module_currency: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_module_group: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_module_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_module_preference: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_module_shop: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_operating_system: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_order_carrier: Data: 0.02MB + Index: 0.05MB + Engine InnoDB ps_order_cart_rule: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_order_detail: Data: 0.02MB + Index: 0.08MB + Engine InnoDB ps_order_detail_tax: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_order_history: Data: 0.02MB + Index: 0.05MB + Engine InnoDB ps_order_invoice: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_order_invoice_payment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_order_invoice_tax: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_order_message: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_order_message_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_order_payment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_order_return: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_order_return_detail: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_order_return_state: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_order_return_state_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_order_slip: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_order_slip_detail: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_order_state: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_order_state_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_orders: Data: 0.02MB + Index: 0.20MB + Engine InnoDB ps_pack: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_page: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_page_type: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_page_viewed: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_pagenotfound: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_product: Data: 0.02MB + Index: 0.13MB + Engine InnoDB ps_product_attachment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_product_attribute: Data: 0.02MB + Index: 0.08MB + Engine InnoDB ps_product_attribute_combination: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_product_attribute_image: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_product_attribute_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_product_attribute_shop: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_product_carrier: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_product_comment: Data: 0.02MB + Index: 0.05MB + Engine InnoDB ps_product_comment_criterion: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_product_comment_criterion_category: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_product_comment_criterion_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_product_comment_criterion_product: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_product_comment_grade: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_product_comment_report: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_product_comment_usefulness: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_product_country_tax: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_product_download: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_product_group_reduction_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_product_lang: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_product_sale: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_product_shop: Data: 0.02MB + Index: 0.05MB + Engine InnoDB ps_product_supplier: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_product_tag: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_profile: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_profile_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_pscheckout_cart: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_pscheckout_funding_source: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_pscheckout_order_matrice: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_psgdpr_consent: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_psgdpr_consent_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_psgdpr_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_psreassurance: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_psreassurance_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_psxdesign_color: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_psxdesign_colors_palette: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_psxdesign_fonts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_psxdesign_logo: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_quick_access: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_quick_access_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_range_price: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_range_weight: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_request_sql: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_required_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_risk: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_risk_lang: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_search_engine: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_search_index: Data: 0.05MB + Index: 0.02MB + Engine InnoDB ps_search_word: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_shop: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_shop_group: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_shop_url: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_smarty_cache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB ps_smarty_last_flush: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_smarty_lazy_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_specific_price: Data: 0.02MB + Index: 0.16MB + Engine InnoDB ps_specific_price_priority: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_specific_price_rule: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_specific_price_rule_condition: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_specific_price_rule_condition_group: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_state: Data: 0.05MB + Index: 0.05MB + Engine InnoDB ps_statssearch: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_stock: Data: 0.02MB + Index: 0.05MB + Engine InnoDB ps_stock_available: Data: 0.02MB + Index: 0.08MB + Engine InnoDB ps_stock_mvt: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_stock_mvt_reason: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_stock_mvt_reason_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_store: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_store_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_store_shop: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_supplier: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_supplier_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_supplier_shop: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_supply_order: Data: 0.02MB + Index: 0.05MB + Engine InnoDB ps_supply_order_detail: Data: 0.02MB + Index: 0.05MB + Engine InnoDB ps_supply_order_history: Data: 0.02MB + Index: 0.05MB + Engine InnoDB ps_supply_order_receipt_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_supply_order_state: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_supply_order_state_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_tab: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_tab_advice: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_tab_lang: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_tab_module_preference: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_tag: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ps_tag_count: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ps_tax: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_tax_lang: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_tax_rule: Data: 0.02MB + Index: 0.05MB + Engine InnoDB ps_tax_rules_group: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ps_tax_rules_group_shop: Data: 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Notes: 92 Onboarding: completed Action Scheduler Complete: 2,036 Oldest: 2024-09-09 06:05:30 +0000 Newest: 2024-10-10 05:49:37 +0000 Failed: 20 Oldest: 2024-02-16 12:43:09 +0000 Newest: 2024-10-01 18:02:58 +0000 Pending: 21 Oldest: 2024-10-10 05:50:37 +0000 Newest: 2024-10-16 16:13:18 +0000 Status report information Generated at: 2024-10-10 05:49:47 +00:00 

Thread Starter justme
(@anilar)

1 month, 1 week ago

I zm sorry but the support log somehow doesn’t show properly when I copy and paste here

Thread Starter justme
(@anilar)

1 month, 1 week ago

can anyone help me with this????

Plugin Support Zubair Zahid (woo-hc)
(@doublezed2)

1 month, 1 week ago

Hello justme,

Thank you for your reply.

Could you walk me through the steps you follow when creating digital products?
This will help in identifying if there’s anything that might be causing the issue.

I also noticed that you have the Easy Digital Downloads plugin installed.
If you’re using this plugin to create and manage digital products, it might be worth reaching out to their support team for additional insights, as they can help troubleshoot any specific issues related to file downloads.

Looking forward to your response. ??

Thread Starter justme
(@anilar)

1 month, 1 week ago

Thank you for your reply.

it was just working fine even 2 months ago. I have people who have purchased files before and they download just fine.

the last people who paid for digitals have this issue.

I downloaded easy digital to see if I can fix this issue but I didn’t even use it and deleted it at last.

I want this to work as it used to.

I just create a product and put digitals in woocomerce upload folder as I have always done through FTP

Thread Starter justme
(@anilar)

1 month, 1 week ago

https://snipboard.io/CqYsVG.jpg

here you can see a screenshot of how I create files. Consider that I always do a copy of last product and do the proper changes on the new one. It used to work. Now it doesn’t.

If I do redirect to file it opens it but I want files to be protected.
Plugin Support Reynier C. (woo-hc)
(@reynierc)

1 month, 1 week ago
Hi @anilar ,

Thank you for sending over the screenshot and for the added details.

If I do redirect to file it opens it but I want files to be protected.

Considering that the files open with the redirect method but not with forced downloads, and you intend to keep the files protected, the issue likely lies with the server configuration or .htaccess rules. Here’s why:
1. Server Configuration: Since the server is handling the forced download method improperly but opens the file with a redirect, it might be an issue with how the server is configured to handle direct file requests. The server may not be executing the correct headers or content-disposition for forced file downloads.
2. .htaccess Rules: The .htaccess file could contain rules that are misconfigured for the forced download behavior, leading to access issues when the server attempts to serve the file directly.
It would be beneficial to check the .htaccess file for any unusual rules related to file downloads and to contact your hosting provider for assistance with the server configuration concerning how it handles direct file accesses, especially if they’ve recently updated their systems.

Aside from the above possibilities, I’m also wondering if you can confirm that customers who bought the digital product before and can still download it now?

Could you also check if you can find the file using the file URL from the screenshot you shared? If not, try selecting the file again, regenerate the download permissions, and then send the order details to the customer for the recent orders.

Let me know how it goes.
Thread Starter justme
(@anilar)

1 month, 1 week ago

Hello, thank you for your reply. I will check with provider about htaccess.

About the clients who bought digitals before, yes they can still download, I don’t know why they can and even same product sold to another new client it doesn’t download ?? File can’t be found because when you choose link it says either you don’t have permissions to see this file or file not found. But I see it there through FTP and when I do redirect it opens. So weird, because it really used to work just fine.

Plugin Support Zubair Zahid (woo-hc)
(@doublezed2)

1 month ago

Hello justme,

Thank you for your reply.

Yes, please check with your hosting provider and let me know what they say about the .htaccess file.

In the meantime, could you share a screenshot of the page where the error message appears, stating that you don’t have permission to view the file or that the file is not found?

This will help me understand the issue better and assist you further.

Best regards.

Thread Starter justme
(@anilar)

1 month ago

Hello, thank you for your help, I am still waiting for the htaccess files check.

here is the screenshot of what I get when files are purchased and can’t be downloaded https://snipboard.io/uSTEUt.jpg

thank you!

Plugin Support Zubair Zahid (woo-hc)
(@doublezed2)

1 month ago

Hello justme,

Thank you for your reply.

It looks like this might be a file permission issue.
Could you share the URL of the page where you took the screenshot?

Also, please let me know once you have more information regarding the .htaccess file, and we can look into it further.

Looking forward to your response. ??

Thread Starter justme
(@anilar)

1 month ago

Hello again,

me and my website provider figured out the issue: it’s the files names. wherever the files names have blank spaces or symbols that in link name change to % symbol, the file doesn’t download and it apparently shows not to shop. I am changing the link of download of 500+ product which is a pain because I have to do it manually at each product.. ?? but at least I figured out the problem. Not sure why it used to work before, don’t remember if I changed any file names.. anyway, now it works. Thank you!

Plugin Support ckadenge (woo-hc)
(@ckadenge)

1 month ago

Hi @anilar,

Glad to hear it – thanks for letting us know!

I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

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