file corrupt

  • Resolved Sophieja23

    (@sophieja23)


    4 years, 10 months ago

    Hi, the backups are stored in dropbox. First we had the problem that we could not download files although they are all stored correctly. Now we re-connected dropbox and the download is working again but we could not restore because of a corrupt file.

    How could I solve this?

    Thanks, Sophie

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Files could get corrupted either on download or upload of backups.

    Please check and make sure that the file size is the same from both the source and destination site.

    Regards,
    Bryle

    Thread Starter Sophieja23

    (@sophieja23)

    Hi,

    thats exactly what it says.. that the file size is not the same. But how can I make sure that they have the same size – I think this should be clear. Updraft backup the file and we do not change anything…

    So I don’t know what you mean – sorry ??

    Thanks for your help.
    Sophie

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Apologies for the late reply.

    Please could you send us a copy of the backup log?
    This can be found in the UpdraftPlus Existing Backups tab.
    Please use an online service such as Dropbox or Pastebin, and post the link here.

    Regards,
    Bryle

    Thread Starter Sophieja23

    (@sophieja23)

    Hi Bryle,

    a few day later it was solved – I have done nothing it just worked again. So everything is fine now. Thanks for your reply anyway.

    Regards
    Sophie

Viewing 4 replies - 1 through 4 (of 4 total)
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