File Access issue

  • Resolved masgrimes

    (@masgrimes)


    6 years, 1 month ago

    File is accessible when I paste the direct url into browser, but once I create a download item and generate a Download Monitor link it says that I don’t have access.

    I DO have htaccess rules that restrict folder browsing, but I don’t believe that’s the problem

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

  • Hello,

    Thanks for reaching out to us.

    Can you please share with us a direct link to the download file?

    Thread Starter masgrimes

    (@masgrimes)

    Sure!

    https://masgrimes.com/mas-archive/2711/

    Hello,

    That link redirected me to the home page. I presume that is the download link generated by our plugin? In that case, please share the file URL set inside this download which the user eventually will get.

    Thread Starter masgrimes

    (@masgrimes)

    Oh, sure thing!

    https://masgrimes.com/library/zanerian_manual/plain.pdf

    Thread Starter masgrimes

    (@masgrimes)

    Bump ??

    Hello,

    As the file is placed outside the folder created by us, you will need to use the “Redirect To File” option for that download. This setting is available when you edit any download from the “Downloads” menu.

    Please note doing this will redirect the user to the file and it will directly open in their browser (in most cases). This is a less secure method and if you want the file to download and to prevent direct access, then upload it using our plugin.

    I hope that answers your query. Let us know if you have any further questions.

    Thread Starter masgrimes

    (@masgrimes)

    I gave this a shot, tried migrating the file into the plugin directory via FTP, as well as uploading files directly into the individual download pages.

    Still no luck. Are you sure it’s not my HTACCESS rules?

    <files wp-config.php>
    order allow,deny
    deny from all
    </files>

    <files ~ “^.*\.([Hh][Tt][Aa])”>
    order allow,deny
    deny from all
    satisfy all
    </files>

    Thanks for your help!

    Hello,

    Can you please reach us at “[email protected]” with a link to this post?

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘File Access issue’ is closed to new replies.