Fields of shipment method are missing sometimes

  • Resolved glenntriepels

    (@glenntriepels)


    1 year, 8 months ago

    Dear sir/madam,

    The Woocommerce plugin is making mistakes on the checkoutpage. When adding products to the cart its not possible to change the shipping method on the payment page. The strange thing is is that this is not all the time. Please see images below, as you can see some fields are gone. I already tested this on another theme and the problems are also on the other theme.

    One image is showing the correct method and the other image is showing the field errors.

    https://imgur.com/a/isjcp0z

    Website: https://www.trifurno.nl

    Can somebody please help me with this?

    many thanks in advance!

    Kr,
    Glenn Triepels

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @glenntriepels

    Thanks for reaching out!

    I understand that on your site’s checkout page, it is not possible to change the shipping method, correct?

    Base on the screenshot above, I can see that the first screenshot has two products while the second one has only one product.

    I replicated the scenario, however, I am unable to reproduce the issue on my end. Using the same products on your screenshot, I can see the shipping methods here:

    Can you please try to clear your browser’s cache or try another browser or in incognito mode and see if that works?

    Thread Starter glenntriepels

    (@glenntriepels)

    HI there,

    Problem is solved, thanks for your help.

    Hi @glenntriepels

    You are most welcome and we’re glad that worked! ??

    I will be marking this thread as resolved. Should you have further inquiries, kindly create a new topic here.

    Meanwhile, if you have a moment to spare, we would love it if you could share your thoughts with us by leaving a review or feedback. Your experience and feedback are important to help us improve and ensure we’re always providing the best possible support.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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