Fields not showing on orders

  • Resolved johnacravens

    (@johnacravens)


    4 years, 6 months ago

    I have set up fields for personalizing Christmas ornaments on my site https://www.cowboysanta.com. The fields are showing up on each product page as they should, however, when a customer places an order their input to the fields is not showing on either their copy of the order, or on the copy of their order in my woocommerce back end.

    How do I resolve this problem? I have screenshots that show where I have entered the fields on a product, a completed order on the front end and the backend copy of the order.

    Link to 3 screenshot png files.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Tomasz WP Desk

    (@tomaszwp)

    Hello,

    I checked everything on my test installation to be sure and this option definitely works in the free version. I suspect a conflict with another plugin or theme.
    Please try to run a troubleshooting to find out the cause.

    Troubleshooting steps

    1. Disable plugins which are not ours or WooCommerce.
    2. Then enable plugins one by one and check if the issue still exists.
    3. Test the plugin using Storefront – official WooCommerce theme. It will help us identify a possible conflict with your theme.

    Please let me know about the result and also provide a screenshot of the visible options for the field added by the plugin.

    Thread Starter johnacravens

    (@johnacravens)

    Thanks. I’ll do this late tonight when we don’t have much website traffic and get back to you.

    Thread Starter johnacravens

    (@johnacravens)

    I tried deactivating all plugins – keeping only yours and those by Woocommerce. The information in the fields still did not show up after the item was added to the cart. I tried with different items that had different product fields applied to them.

    Then, I changed to the Storefront theme – the information in the field did not show up after the item was added to the cart. (I am currently using Woostify theme-pro version.)

    Screenshot of what the fields look like on the front end: https://drive.google.com/file/d/1LMTbf6PieKusTOm9Qzv3Q41zac4uWG_1/view?usp=sharing
    Screenshot of what the fields look like on the back end:
    https://drive.google.com/file/d/1fOKuT-iluPTBkUEXSNhbKoVHJaipQpsL/view?usp=sharing

    Plugin Support Tomasz WP Desk

    (@tomaszwp)

    Hello,

    I am sorry but we need to take a closer look at it. Please contact us using this form and feature request.
    wpdesk.net/get-support/

    Plugin Support Tomasz WP Desk

    (@tomaszwp)

    I am marking this topic as resolved as we have not received any new replies.

Viewing 5 replies - 1 through 5 (of 5 total)
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