Fields not showing correctly on order

  • Resolved fynbossie

    (@fynbossie)


    1 year, 7 months ago

    Ever since the update, the value of the fields do not show correctly on the orders anymore. My fields all have names/words for example the stain on wood the client prefers. It now doesn’t show the name anymore and only shows a random number on when the order comes through Woocommerce. Even when I go on to the order on the back end, it also just shows a number and not what the actual colour selection is (name of the colour/stain).

    Please correct this as I cannot go back to the website and count every time. This also isn’t reliable as I might get the colour wrong which will mean the entire order that gets shipped all around the country, is wrong.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support rzepsen

    (@rzepsen)

    Hello @fynbossie

    Thank you for contacting us.

    Could you send a screen showing field settings (value and label) and a view of that field in a specific order?

    Regards,

    Thread Starter fynbossie

    (@fynbossie)

    Please find attached. As you will see, the names are displayed on the website as it should but on the order, the label doesn’t show but rather the value.

    It was never like this in over a year that I’ve been using the plugin.

    Thread Starter fynbossie

    (@fynbossie)

    View post on imgur.com
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    Plugin Support rzepsen

    (@rzepsen)

    Hello @fynbossie

    Hi,

    Thank you for feedback.

    We apologize for the inconvenience, the problem has been, and our technicians are trying to resolve it as soon as possible. As soon as I receive further information on this subject, I will notify you immediately.

    In case of further questions, please contact me.

    Best Regards,

    Plugin Support Tomasz WP Desk

    (@tomaszwp)

    Hello @fynbossie

    Please update the plugin to version 2.3.10 as it contains a bug fix with showing values ??instead of field labels.

    Thread Starter fynbossie

    (@fynbossie)

    Thank you! It’s working now.

    • This reply was modified 1 year, 6 months ago by fynbossie.
Viewing 6 replies - 1 through 6 (of 6 total)
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