Fields manager not loading

  • Resolved hues

    (@hues)


    6 years, 7 months ago

    I am using Ultimate Member Version 2.0.24 and WordPress Version 4.9.8

    The Fields Manager while editing the forms has suddenly stopped loading.

    I tried increasing memory limit to 512M, disabled all plugins and used default theme but the problem persists.

    Console on inspect on Chrome shows following errors
    Uncaught ReferenceError: um_admin_dragdrop_data is not defined
    Uncaught ReferenceError: um_admin_modal_data is not defined

    Please help

Viewing 9 replies - 1 through 9 (of 9 total)

  • The same for me since yesterday night. I think the plugin is bugging. Don’t worry. The Support will fix it as soon as possible ??

    • This reply was modified 6 years, 7 months ago by chaganawa.

    Since yesterday night exactly on me, the plugging is bugging ??

    Exactly the same here.
    This seems to happen right after upgrade to version 2.0.24 of Ultimate Member core plugin.
    I temporarily resolved the situation by restoring version to 2.0.23

    Here is complete console details:
    Uncaught ReferenceError: um_admin_dragdrop_data is not defined
    at UM_Rows_Refresh (um-admin-dragdrop.js?ver=4.9.8:247)
    at HTMLDocument.<anonymous> (um-admin-dragdrop.js?ver=4.9.8:408)
    at i (jquery.js?ver=1.12.4:2)
    at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4:2)
    at Function.ready (jquery.js?ver=1.12.4:2)
    at HTMLDocument.K (jquery.js?ver=1.12.4:2)
    um-admin-modal.js?ver=4.9.8:54 Uncaught ReferenceError: um_admin_modal_data is not defined
    at um_admin_modal_ajaxcall (um-admin-modal.js?ver=4.9.8:54)
    at HTMLAnchorElement.<anonymous> (um-admin-modal.js?ver=4.9.8:306)
    at HTMLDocument.dispatch (jquery.js?ver=1.12.4:3)
    at HTMLDocument.r.handle (jquery.js?ver=1.12.4:3)

    Thread Starter hues

    (@hues)

    So I am not alone who is facing the issue. Hope the issue is fixed soon.

    Yes it will be. The owners are amazing ! <3

    From support :
    It looks like a conflict with your theme or other plugins.
    Please make sure that you have the latest 2.0.24 version of the plugins installed.
    Try to clear your browser cache or use a private/incognito window.
    Do the DB upgrade under the Ultimate member section on your dashboard if it’s available.
    Here is the doc on how to do a conflict test if you are not sure how to do it.

    Regards.

    —

    I cleared my browser cache and bug has been fixed guys ??

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @hues and @cexpert,

    Have you tried clearing browser cache and data and see if this solves this issue?

    Regards.

    Thread Starter hues

    (@hues)

    I had reverted to version 2.0.23 temporarily.
    Updated to latest Version 2.0.25 and the issue seems to be fixed now.

    Thank you. Marking this as resolved ??

    CTRL + F5 worked to me, thanks @ultimatemembersupport

    • This reply was modified 6 years, 5 months ago by tileonardo.
Viewing 9 replies - 1 through 9 (of 9 total)
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