Fields don’t get updated

  • Resolved moshpanda

    (@moshpanda)


    5 years ago

    When I try to upload an updated file with new data to existing posts the data isn’t saved to my posts, it just stays empty or unmodified. When I create new posts with the import I get all the data I want.

    Am I missing something? The problem occurs with ACF-fields as well as with default WordPress fields (title).

Viewing 7 replies - 1 through 7 (of 7 total)
  • Tim

    (@tjalexander70)

    I was going to create a post on the “WP All Import – WP Job Manager Add-On” support page until I saw this. I am having the same issue with new data to existing job listings for WP Job Manager. New job listings seem fine but existing job listing are having similar issues.

    Plugin Author WP All Import

    (@wpallimport)

    Hi @moshpanda

    When I try to upload an updated file with new data to existing posts the data isn’t saved to my posts, it just stays empty or unmodified.

    There are 2 ways to update existing posts:

    1. If they were created with a “New Items” import, you can update the file, upload it to the existing import, and re-run it: https://www.wpallimport.com/documentation/recurring/update-import.

    2. If they were created manually, or by a different import, you can use Manual Record Matching: https://www.wpallimport.com/documentation/recurring/manual-record-matching/.

    Both of these methods rely on the Import Settings (step 4 for a new import, Manage Imports -> Import Settings for an existing one) to decide what will be updated. Please check the settings and make sure that “Update existing products with changed data in your file” is enabled and that the Title and ACF fields are set to be updated.

    If the update fails again, can you post the import history log (or at least one entry from it where the data wasn’t updated)?

    Tim

    (@tjalexander70)

    Update on my issue with the new data to existing job listings… after a few frustrating days, the issue magically fixed itself, which in some ways is even more frustrating. Regardless, things are working fine at the moment.

    Plugin Author WP All Import

    (@wpallimport)

    Hi @moshpanda

    I’m marking this as resolved since we haven’t heard back. If you’re still having this issue feel free to reply here. Anyone else having a similar issue, please open a new thread.

    @tjalexander70 I’m glad you were able to get the issue sorted. If you run into it again please open a thread in the WP Job Manager Add-On forum and we’d be happy to help out.

    Thread Starter moshpanda

    (@moshpanda)

    Sorry for the late replay @wpallimport, I have been on vacation.
    I had the same experience as @tjalexander70 so that it magically worked after a few days.
    Thank you nevertheless for your support!

    Thread Starter moshpanda

    (@moshpanda)

    @wpallimport Okay I think I celebrated too early, it stopped working again… When I look in the log files I can see the new data but it still doesn’t show up on my website or in the admin but it worked once one or two weeks ago.

    Plugin Author WP All Import

    (@wpallimport)

    Hi @moshpanda

    When I look in the log files I can see the new data but it still doesn’t show up on my website or in the admin but it worked once one or two weeks ago.

    That’s really strange. Please replicate this issue at https://www.wpallimport.com/debug/ and open a ticket at https://www.wpallimport.com/support/. We’re really going to need to see this in action to understand why the data isn’t showing up on your website.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Fields don’t get updated’ is closed to new replies.