Fields do not show up for payment methods when using customer payment page

  • Resolved Laura Yeffeth

    (@lyeffeth)


    2 weeks, 2 days ago

    Payments processed through the normal checkout process works fine, however when a customer uses the payment link sent in an email (or from this link on the order page)

    The payment fields don’t show up when the customer used guest checkout for the original order.

    If I am logged in, I can see these fields, but since the customer used guest checkout, they are not logged in and can’t see these fields and therefore can’t pay for their order.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Aamir

    (@aamiribsf)

    Hello @lyeffeth,

    Greetings for the day!

    I’m sorry for the trouble you’re facing.

    Can you please open a support ticket with us? We will need to take a closer look to check the issue. You can open a ticket from here: https://cartflows.com/support/free-support/

    Let us know once you’ve submitted it so we can assist you further!

    mrhbappy007

    (@mrhbappy007)

    https://postimg.cc/Dm8RmbNt
    Facing same issue.
    I’m trying to use the WooCommerce “form-add-payment-method.php” template in a custom page template, but the Stripe forms aren’t loading.
    ]

    Plugin Support Aamir

    (@aamiribsf)

    Hi @mrhbappy007,

    It looks like you’ve replied under an existing thread. To better assist you with this issue, please open a support ticket with us so we can look into it properly and provide a solution.

    Let us know how we can help!

    Best regards,

Viewing 3 replies - 1 through 3 (of 3 total)
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