fields are dissappearing after save

  • hi, I have a few empty fields that are mandatory to the platform I’m sending, I am sending them as pattern (static) with a space in themp (empty).

    after saving, if I click edit again, some of them disappear, and oddly some fields start moving around breaking order.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support ansarybadal

    (@ansarybadal)

    Hello @rwky

    Please, provide us a screenshot of the feed config and also mark the fields that are getting removed.

    Thank you,

    Hello @ansarybadal ,

    https://ibb.co/t4DssyF

    If I switch the last two fields, after save they will get deleted.

    Hope it helps!

    Plugin Support ansarybadal

    (@ansarybadal)

    Hello @rwky

    Please, make sure you are using the latest version of the plugin as we have already fixed a similar issue in a previous version of our plugin.

    A plugin/theme conflict may also cause the issue and you can perform a plugin conflict test to find if any plugin/theme is conflicting with the CTX feed. To know how to perform the test, please, go through this documentation.

    However, if you are still unable to find a solution, please, reach us from here.

    Thank you,

    @ansarybadal using version: 4.4.60

    I can provide a staging with replication steps if needed.

    Plugin Support ansarybadal

    (@ansarybadal)

    Hello @rwky

    According to the forum guideline, we shouldn’t be sharing any sensitive data here.
    Please, reach out to our Technical Support Team from here.

    Thank you,

    Plugin Support ansarybadal

    (@ansarybadal)

    Hello @rwky

    As we are not getting any further replies here, we are marking this issue as resolved. Please, feel free to start a new topic if you need any further assistance.

    Thank you,

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘fields are dissappearing after save’ is closed to new replies.