Field Visibility logic being ignored by browser

I hope you can get in touch soon.

• This reply was modified 2 years, 2 months ago by diorosaecrucis.

Hi @diorosaecrucis,

Sorry to know that you are experiencing this issue.

Can you please share an export of the form so we could give a closer look at the issue? Please share the export using pastebin.com or Google Drive.

I hope the following documentation comes in handy: https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

We look forward to hearing back from you.

Kind Regards,
Nebu John

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Hi @diorosaecrucis

I tested your form in my lab and all seems to work fine. Please follow both recommendations:

1. Please deactivate all plugins except this one and check if the problem is gone. If so, then enable all plugins one by one and find which one is having a conflict. If there is no positive result, switch to the default WordPress theme like 2019, and see if it works. Before this test, we recommend full site backup or running this test on the staging site.
2. If above test will give no positive results, please share in possible your page URL where form is located so we could check are there any errors in the browser console.

Kind Regards,
Kris

Please use the following before Feb 1st:

https://mufonsymposium.com/letmec (behind a coming soon page)

Click the Vendors menu item.

Hi @diorosaecrucis,

I found a javascript error while investigating the issue. Can you confirm if you have done a thorough conflict test?

Kind Regards,
Nebu John

If there is a javascript error, then why does the same logic work when you use the form that is under the menu item Register -> Press Registration when you add a “helper” at the bottom of the page.? Seems more like an issue with your paypal integration. The only real difference between those two pages is using the paypal button.

And yes, I went to theme 2022, plugins deactivated, and still had same error. Is it because the additional name fields are required? That logic should still be conditional on if the element is visible or not. Or is that an incorrect assumption?

Hi @diorosaecrucis

I hope you’re well today!

The PayPal button makes a difference here because due to the presence of the PayPal button on the form, the form is attempting to load PayPal SDK scripts and, according to the error, there’s already another instance of it loaded, in a different (older version).

Additionally, the site apparently uses our Hummingbird to perform Asset Optimization. While that’s a good thing performance-wise, it also means that some scripts would be combined (so instead of each script on site being loaded separately, some of them are combined into “multiple scripts in single file”) which may cause additional issues if one of such combined scripts fails.

The visibility logic makes heavy use of JS and that’s why, even if it may seem a bit strange, it may sometimes fall under such seemingly unrelated conflicts.

————

All that suggest that there either is or was (but is somehow cached, e.g. in optimized assets) another version of PayPal JS SDK library loaded on site and that creates the conflict.

I understand you did plugin conflict but still, there’s a chance that even then JS was cached either server-side or just in browser (JS is often cached in browser) so I would suggest following steps:

1. review your plugins and theme options and see if there is any single plugin other than Forminator that does have any “PayPal buttons” related option – and try disabling either that option or that plugin if there is any; even if there isn’t any, do also apply step 2 below

2. temporarily disable Asset Optimization in Hummingbird and then clear all cache entirely: a) go to “Hummingbird -> Dashboard” page and use “Clear cache” button there b) then if there’s any other caching plugin on site also clear that cache c) and clear any server-side cache there is too

Then test the form in browser’s “incognito” window. If it works, test it again in regular browser tab but make sure to “hard reload” the page at least a few times or, better yet, clear browser cache.

Let us know about results, please.

Kind regards,
Adam

Hello @diorosaecrucis ,

We haven’t heard from you for some time now, so it looks like you don’t have more questions for us.

Feel free to re-open this ticket if needed.

Kind regards
Kasia